Hidden in plain sight - The missing piece of your contingent workforce
As workforce models evolve and businesses strive for greater agility, we are seeing a growing demand for contingent workers.
Organisations are turning to flexible talent solutions, but without the right governance, it’s easy to lose track of who is working, under what terms and at what cost. This can lead to poor visibility, weak control and missed opportunities to drive real value.
To stay ahead, HR and Procurement leaders need a more joined-up talent strategy - one that includes consultancy and Statement of Work (SOW) services and uses the Build, Buy, Borrow, Bot model. This approach improves oversight, strengthens decision-making and helps organisations get more from their workforce.
In partnership with Everest Group, this webinar explores how HR and Procurement can work together to unlock the full value of the contingent workforce. By aligning their efforts, these teams can close gaps, manage consultancy spend more effectively and build a more resilient workforce for the future.
What you’ll discover:
- The rise of contingent workers and their strategic importance.
- The hidden cost of untracked consultancy and SOW spend.
- Actionable strategies for integrating consultancy and SOW into your contingent workforce.
- How HR and Procurement can work together to build a workforce ready for the future.
Watch the webinar on demand now.
Our Speakers
Jessica Holt
Managing Director, Outsourcing (EMEA) & Consultancy (Global), Robert Walters
Jess joined Robert Walters in 2021, leading the Consultancy business, where she exceeded targets three consecutive years. Jess was recognised in both the SIA 2024 Global Power 150 Women and the SIA 2024 Staffing 100 Europe lists, highlighting her strong commercial acumen and reputation as an industry leader. With over 20 years of experience, Jess has excelled in strategic growth in RPO, MSP and Consultancy services across a diverse range of sectors such as banking & financial services, public sector, utilities, energy, technology and manufacturing. Prior to joining Robert Walters, Jess held senior positions at Adecco and Capita Resourcing where she managed more than 200 customers and £800m in spend across multi-regional teams.
Ailsa Hegarty
Global Practice Director, SOW, Robert Walters
Ailsa brings over 20 years of experience in the talent industry, with a career spanning recruitment, outsourcing and consultancy. At Robert Walters, she leads the global Statement of Work (SOW) practice and consultancy-led workforce solutions for clients across both public and private sectors. Her expertise lies in designing and delivering tailored strategies that improve performance, drive efficiency and strengthen governance. Ailsa has held senior roles at Consultancy Plus, Capita Resourcing and Kelly Services, where she built deep knowledge in procurement, supplier management and large-scale talent programmes. Known for her collaborative approach, Ailsa helps clients navigate complex workforce challenges through strategic insight and guided discovery - aligning external talent strategies with business outcomes.
Lokesh Goyal
Vice President, Everest Group
Lokesh Goyal is a Vice President at Everest Group and a member of the Business Process Services (BPS) team. He manages key areas across talent acquisition and HR outsourcing (HRO) across both published and custom decision support offerings. He assists clients on multiple topics within the overall talent & HRO ecosystem, such as recruitment process outsourcing (RPO), employee experience management (EXM), rewards and recognition (R&R) solutions, as well as other related areas. Prior to joining Everest Group, Lokesh worked as a business strategy consultant with CBRE Group and as a senior project lead at GMR Group. He holds a bachelor’s degree in architecture from Malaviya National Institute of Technology (MNIT), Jaipur, India, and a master’s degree in business administration from Indian Institute of Management (IIM), Ranchi, India.
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