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Overcome resource constraints with flexible workforce solutions
Case Study
Accor Hotels faced significant resource constraints within their Singapore finance team due to headcount limitations and evolving business demands. To address these challenges, Robert Walters partnered with Accor to deliver a tailored contract recruitment solution that provided immediate access to experienced finance professionals. Over a 12-month engagement, we successfully placed several high-quality finance contractors, enabling Accor to maintain operational continuity, strengthen team stability, and navigate headcount restrictions without compromising performance. This partnership highlights the value of flexible workforce solutions in supporting critical business functions during periods of change.
- Service: Contract Recruitment
- Industry: Hospitality
Our impact in numbers
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85%
offer acceptance rate
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100%
contractor retention rate
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48–72 hrs
how long it took for candidate shortlists to be delivered
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1 week
how long it took for offers to be made
The Challenge
Accor’s Singapore finance team was under pressure due to restricted permanent headcount approvals and increasing operational demands. Critical finance functions required immediate support, but internal teams were already operating at capacity, limiting their ability to absorb additional responsibilities without impacting performance. The organisation needed professionals who could contribute immediately while offering flexibility to scale resources up or down as needed. However, accessing high-quality interim talent with the necessary technical expertise proved challenging through internal channels. Without a solution, Accor risked operational disruption, increased workload for existing staff, delays in key projects, and reduced employee engagement.
Setting up the Partnership
The engagement began through our established relationship with Accor’s finance leadership team in Singapore. Following discussions around workforce challenges and priorities, Robert Walters was engaged as a trusted partner to provide interim finance solutions. We worked closely with hiring managers to understand evolving needs and proactively identify suitable contractor talent.
Key deliverables included delivering qualified shortlists within 48–72 hours, presenting multiple candidates per role for flexibility, ensuring quick start dates for contractors, and providing market intelligence on rates and availability. Over the year-long partnership, we successfully placed several contractors while maintaining alignment with Accor’s operational goals.
The Solution
To address Accor’s challenges, Robert Walters implemented a responsive and partnership-driven contract recruitment strategy designed to meet their immediate resourcing needs. Leveraging our extensive network of finance contractors, we identified professionals with relevant technical expertise and experience in multinational or shared services environments. Our focus on speed-to-hire ensured that candidate shortlists were delivered within 48–72 hours of receiving requirements, enabling Accor to respond quickly to emerging resource gaps.
We streamlined recruitment processes by coordinating back-to-back interviews and prioritising candidates who could commence work immediately or on short notice. To ensure long-term success, we maintained an active talent pipeline throughout the engagement, anticipating future needs and proactively identifying suitable candidates for upcoming roles.
This approach allowed us to provide flexibility around varying contract durations while maintaining quality and alignment with Accor’s operational goals. By focusing on speed, quality, and adaptability, we helped Accor navigate headcount restrictions without compromising performance or team stability.
Key Takeaways
The partnership between Robert Walters and Accor highlights the transformative impact of a tailored, responsive approach to workforce challenges. By delivering high-quality finance contractors within tight timelines, we enabled Accor to maintain operational continuity, address resource constraints, and strengthen team stability without adding permanent headcount.
The success of this engagement was driven not only by our ability to deliver quality talent but also by the strength of the long-term partnership established with Accor. Over 12 months, this collaboration evolved into a trusted relationship where Accor increasingly relied on us for its finance contract hiring needs.
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