Service Delivery Director - Application

• Support pre-sales and business development activities, including RFP/RFQ/RFI responses, solution workshops, effort estimation, project planning, and proposal reviews.
• Collaborate with sales, solution architects, and delivery teams to develop realistic delivery approaches, resource plans, and implementation roadmaps.
• Contribute to customer presentations, bid defenses, and transition activities from proposal through project initiation.

7. Service Delivery & Governance

• Ensure successful service delivery by managing customer expectations, service commitments, escalations, and operational governance.
• Establish and maintain delivery governance frameworks, including steering committees, risk reviews, status reporting, and service performance tracking.
• Drive continuous improvement initiatives to enhance customer satisfaction, delivery efficiency, and service quality.
• Manage post-launch support, enhancement roadmaps, and ongoing customer engagement to ensure sustained business value.

What We're Looking For

• 10+ years of experience managing digital projects or product delivery in an agile environment. Proven experience leading full software or digital product delivery lifecycles.
• Experience supporting or leading RFP/RFI/RFQ responses, including effort estimation, solution planning, and delivery approach definition.
• Strong stakeholder management and customer communication skills, with the ability to influence decision-making at executive and operational levels.
• Demonstrated experience managing customer-facing service delivery, governance forums, escalations, SLA/KPI performance, and continuous improvement initiatives.
• Working knowledge of digital product development, including release cycles, prioritisation, and operational support models.
• Ability to manage multiple priorities, risks, dependencies, budgets, and commercial considerations in a fast-paced environment.
• Familiarity with delivery tools and collaboration platforms used in agile teams (e.g. Jira, Confluence, Azure DevOps).
• Experienced in delivering complex projects in the Singapore Public Sector or large enterprises.

What's Next

If you are ready to take the next step in your career journey within a supportive global team environment—where your skills are valued and developed—this opportunity awaits your application. Click APPLY or email your resume to neha.singh@robertwalters.com.sg