Service Delivery Architect (Network)

About the Client >>A leading regional communications and technology organisation based in Singapore.

About the Role:

Customer Engagement & Communication

• Work closely with customer architects to understand requirements and design tailored WAN/LAN and security solutions.
• Attend weekly customer meetings to track progress and ensure design implementation aligns with expectations and timelines.
• Deliver compelling presentations to customers and internal management, effectively communicating design decisions, risks, and recommendations.

Solution Design & Delivery

• Develop detailed network designs (WAN, LAN, routing, security) and oversee implementation.
• Drive end-to-end delivery, from architecture through deployment and testing.
• Ensure seamless handover of designs by acting as a Technical Delivery SME (Day 1) and ensuring readiness with the Technical Operations SME (Day 2).
• Participate in the Design Council (internal and external) to review architecture, assess feasibility, and validate solutions through testing.

Internal Collaboration & Governance

• Support RFPs and pre-sales efforts, ensuring ESP’s capabilities address both Day 1 (setup) and Day 2 (operations).
• Collaborate with delivery and operations teams to address design challenges and align on best practices.
• Contribute to reusable frameworks, playbooks, and processes to improve consistency and scalability.

Operational Excellence & Escalation Support

• Ensure solutions are robust, secure, and scalable, meeting customer performance and availability requirements.
• Provide insights on Day 1 → Day 2 processes, ensuring smooth transitions into operational support.
• Lead or contribute to design validation, performance testing, and risk mitigation planning.
• Be prepared to attend weekly calls outside of business hours when required to support global or regional customers.
• Provide on-call support during weekends or public holidays for critical escalations or coverage, ensuring minimal customer impact.
• Participate in RCA/RFO and to be presented to the customer and internal management team.

What We're Looking For

• Strong experience in network architecture, design, and delivery, covering WAN, LAN, routing, and security.
• Solid expertise in network security, cloud technologies, and automation, including relevant frameworks and best practices.
• Proven ability to deliver and manage large-scale, complex network deployments and operations.
• Strong customer-facing and presentation skills, with the ability to communicate effectively with customers and senior management.
• Excellent stakeholder management and cross-functional collaboration skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience across Day 1 implementation and Day 2 operational support is highly preferred.
• Strong analytical and problem-solving skills, with a focus on scalable and supportable solutions.
• Flexibility to support business-critical escalations outside standard working hours, including weekends and public holidays when required.

What's Next

If you are ready to take the next step in your career journey within a supportive global team environment—where your skills are valued and developed—this opportunity awaits your application. Click APPLY or email your resume to neha.singh@robertwalters.com.sg

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1324990 Neha Singh