Office Manager - Operations Manager SEA

A leading professional services firm is seeking an experienced Office Manager to oversee operations across Southeast Asia, including Singapore, Bangkok, and Jakarta. This pivotal role offers you the chance to shape operational excellence and drive positive change in a highly respected organisation renowned for its commitment to inclusivity, respect, and high performance.

What you'll do:

As Office Manager Southeast Asia Operations, you will be responsible for overseeing the day-to-day running of multiple offices across Singapore, Bangkok, and Jakarta. Your focus will be on ensuring seamless delivery of client services, from reception to meeting room coordination, while maintaining high standards in facilities management and document services. You will also manage legal support functions by collaborating with partners to optimise secretary allocations. Success in this role requires proactive improvement of processes using AI technology where possible; leading regional projects; partnering with senior stakeholders; maintaining robust security protocols; championing exceptional client service; presenting confidently; and nurturing a collaborative team environment. Your ability to connect with people at all levels will be essential as you foster employee engagement and drive operational excellence throughout the region.

• Oversee the efficient delivery of office operations functions across Southeast Asia, including client services such as reception, meeting rooms, catering, facilities management, and document services.
• Support global centres of excellence in areas such as corporate real estate management, AV/VC technology, physical workplace health and safety (WHS), document production, travel management, and project delivery for office operations.
• Manage the legal support function by collaborating with partners to ensure effective secretary allocations and balanced workloads across regional offices.
• Proactively identify opportunities to improve efficiency and effectiveness within office operations and legal support functions by leveraging AI technology and innovative solutions.
• Lead regional office operations projects or services as required to enhance operational standards and service quality.
• Partner closely with senior stakeholders to enhance service quality, operational efficiency, and employee engagement throughout Southeast Asia offices.
• Ensure robust facilities management practices are maintained in environments requiring 24x7 operational coverage, including direct involvement with physical security measures and business continuity planning.
• Champion a genuine passion for client service by aligning operational objectives with the firm's commitment to providing exceptional experiences for external clients.
• Present confidently to senior audiences by communicating messages clearly with energy, enthusiasm, and clarity both verbally and in writing.
• Foster a collaborative team environment that supports high performance through supportive leadership practices.

What you bring:

To excel as Office Manager Southeast Asia Operations you will bring proven expertise in managing complex office environments across multiple locations. Your background includes significant experience within professional services firms where you have led diverse teams both locally and remotely. You possess advanced people management abilities, guiding high-performing groups through supportive leadership—and are adept at influencing positive outcomes among colleagues at all levels. Your knowledge extends into facilities management practices involving 24x7 coverage requirements alongside physical security protocols. You are comfortable driving strategic change using AI technologies while maintaining a genuine passion for delivering outstanding client service. Communication is one of your strengths: you present ideas clearly with enthusiasm whether speaking or writing to senior audiences. Above all else you value inclusivity, helping create spaces where everyone feels respected, and you thrive when collaborating closely with stakeholders on initiatives that boost operational efficiency.

• Degree in Business Administration or related fields is required for this role.
• At least ten years' experience managing office operations roles including oversight of local and remote staff teams.
• Previous experience working within a professional services firm is highly desirable.
• Very strong people management skills demonstrated through leading high-performing teams and influencing others positively.
• Ability to drive strategic change by leveraging AI technology and emerging innovations within office operations.
• Genuine passion for client service that aligns with organisational objectives focused on delivering exceptional experiences for external clients.
• Extensive facilities management experience including environments requiring some degree of 24x7 operational coverage as well as direct involvement with physical security measures and business continuity planning.
• Excellent spoken and written English skills enabling confident communication with senior audiences through clear presentations delivered with energy and enthusiasm.
• Commitment to fostering an inclusive culture where every individual can thrive regardless of background or identity.
• Experience collaborating effectively with senior stakeholders to enhance service quality, operational efficiency, and employee engagement.

What sets this company apart:

This organisation stands out for its unwavering commitment to attracting talent from all backgrounds while cultivating a respectful culture where every person can flourish. Diversity is not just encouraged, it is seen as essential for innovation and sustained high performance. Employees benefit from flexible working arrangements that accommodate personal needs alongside generous training opportunities designed to foster continuous growth. Supportive leadership ensures that every team member receives guidance tailored toward their development goals while communal values underpin daily interactions across offices in Southeast Asia. The company’s dedication to inclusivity means your contributions will be valued regardless of your background or identity; here you’ll find an environment built on trust mutual respect empathy collaboration, and above all, a shared pursuit of excellence in everything they do.

What's next:

If you are ready to make a meaningful impact on office operations across Southeast Asia within an inclusive organisation that values your expertise apply now!

Apply today by clicking on the link provided.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R22110398 Ilse Clement