Customer Experience Executive

A leading gymnastics studio in Singapore is seeking a Customer Service Specialist who enjoys building meaningful connections with families and children. In this role, you will help create a warm and welcoming environment, ensuring every family feels heard and cared for from their first interaction. If you are passionate about delivering exceptional service and thrive in a supportive, nurturing team, this could be a great next step in your career.

What you'll do:

As a Customer Service Specialist, you will be at the heart of daily operations—welcoming families into a safe, cheerful environment where their needs are met with understanding and care.

• Welcome parents and children with genuine warmth and attentiveness, ensuring that every visitor feels comfortable and valued from the moment they arrive.
• Build trust with families by communicating clearly, actively listening to their needs, and responding with empathy at all times.
• Handle enquiries across multiple channels—including walk-ins, phone calls, WhatsApp messages, and emails—with professionalism and care to ensure accurate information is provided.
• Resolve concerns calmly and empathetically while escalating more complex issues appropriately to maintain high standards of service.
• Maintain a calm, friendly atmosphere even during busy periods by staying composed and focused on providing excellent support.
• Gather feedback from families and share insights with the wider team to continuously enhance the overall experience for everyone involved.
• Confidently explain programmes, class levels, and progression pathways so that parents feel informed about their options.
• Guide parents through enrolment processes, make-up requests, and class changes with patience and clarity to ensure smooth transitions for their children.
• Coordinate closely with coaches to facilitate seamless onboarding and placement for new students.
• Lead engaging family tours that showcase the teaching philosophy with enthusiasm while supporting sales conversations naturally through product knowledge.

What you bring:

The ideal candidate for this Customer Service Specialist position brings proven experience in customer-facing roles within educational or sports recreational settings.

• Demonstrates excellent communication skills, engaging warmly with both adults and children across various channels, including face to face interactions, phone calls, WhatsApp messages, and emails.
• Shows strong empathy by actively listening to concerns and responding thoughtfully, even under pressure or during busy periods.
• Possesses strong organisational abilities, managing multiple tasks such as check in and check out procedures or updating administrative records while maintaining high service standards.
• Handles sensitive information with discretion, maintaining strict confidentiality at all times.
• Works collaboratively with coaches and team members to ensure smooth day to day operations.
• Communicates programme details and class structures clearly, enabling parents to make informed decisions about their child’s participation.
• Demonstrates strong attention to detail, ensuring accuracy in enrolments and updates to administrative systems.
• Brings enthusiasm when leading tours or sharing teaching philosophies, helping families feel engaged and confident about joining the community.
• Maintains reliability in following up with interested or waitlisted families, ensuring a consistent and positive experience.

What sets this company apart:

This organisation stands out as a trusted leader in Singapore’s sports education sector thanks to its unwavering commitment to nurturing young talent within a caring community. Here you’ll find an inclusive workplace culture where collaboration is celebrated—and every team member’s contribution is recognised. The company invests heavily in ongoing training opportunities so that staff can continue developing both personally and professionally. By joining this team, you become part of a network dedicated not only to excellence but also kindness—where making a positive impact on families’ lives is truly valued every day.

What's next:

If you are looking to make an impact in a supportive and community driven environment, we would love to hear from you. Apply today by clicking on the link provided!

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R23112536 Eleanor Tan