Regional Service Director

Regional Service Director Salary: $180,000 to $216,000 Location: Singapore

A leading global organisation is seeking a Regional Service Director, offering an exceptional opportunity to shape and elevate customer service excellence across multiple markets. This role is perfect for someone who thrives in a multicultural environment and is passionate about nurturing teams, driving operational quality, and launching innovative service solutions.

• Lead a diverse team across the region with access to ongoing training programmes that support your professional growth.
• Be part of an inclusive culture where supportive leadership and collaborative teamwork drive operational excellence and customer satisfaction.

What you'll do:

As Regional Service Director, you will play a pivotal role in shaping the future of customer service across multiple countries.

• Guide the Customer Service team to achieve high-quality outcomes by focusing on operational excellence through process improvement, key performance indicators, standardised work practices, metrics tracking, and goal setting.
• Ensure the growth and development of capacity and capability within regional Customer Service organisations to consistently deliver customer excellence and satisfaction.
• Oversee operations and development of Spare Parts and Service Distribution Hubs throughout the region to maintain seamless service delivery.
• Develop operational plans tailored for the region that fulfil customer needs while managing resource allocation to optimise profitability within the service business.
• Evaluate market potential and opportunities based on feedback from customers as well as broader economic trends to inform strategic decisions.
• Assess new business ideas by prioritising them according to risk management principles and commercial viability.
• Create innovative service solutions in partnership with Business Unit experts and lead these offerings to successful market adoption.
• Manage the life cycle of regional service products actively to ensure continued relevance and value for customers.

What you bring:

• Strong background in operational management, including resource planning, service delivery, supply chain coordination, or aftermarket/business support functions.
• Demonstrated ability to lead and develop diverse teams in complex, multicultural environments.
• Experience translating customer and market needs into scalable operational and commercial solutions.
• Strong commercial acumen with exposure to contracts, business performance management, and risk assessment.
• Excellent analytical and strategic thinking skills with the ability to identify opportunities for growth and operational improvement.
• Effective stakeholder management and influencing skills across both functional and business leadership teams.
• Strong project and change management capabilities, with a track record of delivering business-critical initiatives.
• Willingness to travel within the region as required.

What sets this company apart:

This organisation stands out as a global leader committed to fostering an inclusive workplace where every team member is valued for their unique contributions.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R21103315 Elise Tok