Brand Experience Manager

A globally recognised luxury consumer brand is seeking an experienced Brand Experience Manager to join its APAC team. This is a unique regional opportunity combining learning and development, commercial capability, customer experience and premium brand activation's. You will play a key role in shaping how the brand is represented across the region.

The role will suit someone who enjoys operating across people development, commercial performance and brand experience, and who is equally comfortable designing a learning programme, facilitating a workshop or managing the detail behind a high-profile regional activation.

What you'll do

As Brand Experience Manager, you will be responsible for developing and delivering initiatives that strengthen both retail capability and the customer experience across APAC.

You will design tailored learning programmes, facilitate engaging workshops and create digital resources that support continuous development across the retail network. You will also support strategic commercial initiatives, translating business priorities into practical behaviours and experiences.

Alongside the learning remit, you will lead the planning and delivery of premium brand experiences across the region. This will involve coordinating multiple stakeholders, managing detailed logistical requirements and ensuring every customer touch point reflects the standards and positioning expected of a leading luxury brand.

Learning & Capability

• Design and deliver innovative learning programmes tailored to the requirements of different APAC markets.
• Facilitate engaging workshops and immersive learning experiences that strengthen commercial excellence, customer engagement and brand storytelling.
• Create bespoke programmes aligned with strategic business priorities, translating commercial objectives into practical behaviours.
• Gather feedback and insights from local markets to continuously improve learning initiatives.
• Build effective relationships with regional and global learning, commercial and marketing teams.
• Coordinate regional programmes and consolidate reporting across multiple APAC markets.

Brand & Customer Experience

• Lead the planning and delivery of premium experiential programmes for customers, prospects, partners and selected external audiences.
• Ensure every element of an activation reflects the brand's positioning, values and luxury service standards.
• Coordinate the planning, logistics and deployment of regional experiential assets and materials.
• Support key product, collection and brand moments across the region in collaboration with local and global teams.
• Work closely with communications and marketing stakeholders to ensure experiential and learning activity is integrated into wider campaigns.

What you bring

You will bring a strong background in luxury retail, premium consumer brands, hospitality, lifestyle or another high-touch customer environment, combined with experience in learning, commercial capability or experiential marketing.

You will be a confident facilitator and relationship builder who can operate comfortably across cultures and seniority levels. You will combine creativity with strong project management skills and have the ability to move between strategic thinking and hands-on execution.

Ideally, you will bring:

• Significant experience in learning and development, commercial capability, customer experience, experiential marketing or a related discipline.
• Experience working within luxury, premium retail, hospitality, lifestyle or another high-service environment.
• Proven ability to design and deliver engaging learning programmes and/or premium customer experiences.
• Strong project management skills and the ability to manage multiple priorities across different markets.
• Excellent communication and presentation skills, with confidence facilitating groups and working with senior stakeholders.
• Experience working across regional and/or global teams in a matrix environment.
• Strong interpersonal skills and the ability to build trusted relationships across different cultures.
• Excellent attention to detail and a high standard of personal and professional presentation.
• Fluency in English; additional Asian languages would be advantageous.

What's next?

If you are an experienced learning, customer experience or experiential professional who is passionate about luxury, people and exceptional brand experiences, this could be an excellent opportunity to take your career to the next level.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R23117248 Kirsty Poltock