Payroll & Admin Manager

A leading professional services organisation in Singapore is seeking a Payroll and Administration Manager to join their team in Singapore. This role offers the unique opportunity to lead its established payroll function while expanding into advisory, HR administration, and technology-driven solutions. You will oversee accurate, timely, and compliant payroll delivery for corporate clients, while developing new services and strengthening client relationships.

What you'll do:

As Payroll and Administration Manager in Singapore, you will play a pivotal role in overseeing all aspects of payroll delivery for corporate clients.

• Oversee the complete payroll delivery process for corporate clients, ensuring every aspect is handled with accuracy, timeliness, and strict adherence to local regulations.
• Ensure compliance with CPF, IRAS, MOM and other statutory requirements by reviewing complex payroll matters and managing statutory submissions including IR8A and Form IR21.
• Maintain robust payroll controls through meticulous documentation and preparation for audits to guarantee operational integrity.
• Act as the primary point of contact for key payroll clients by managing client issues efficiently and upholding exceptional service standards.
• Support client onboarding processes by preparing proposals, pricing models, and implementation plans that meet each client’s unique needs.
• Identify opportunities to expand services within existing client accounts by introducing new offerings such as payroll advisory or HR administration.
• Develop the payroll function beyond traditional processing by designing practical service scopes for advisory reviews, salary benchmarking, leave management systems, employee lifecycle support, claims administration and workforce reporting.
• Lead the rollout of leave management services by selecting suitable systems, establishing pricing strategies, developing implementation processes and driving client adoption.
• Coach and develop the payroll team by setting clear expectations around quality standards, accountability measures and client service excellence.
• Monitor operational data to assess service quality, capacity utilisation and profitability while identifying opportunities for automation or responsible use of AI tools like Microsoft Copilot.

What you bring:

The ideal candidate for Payroll and Administration Manager brings extensive experience in Singapore payroll operations coupled with strong regulatory knowledge. Your background includes at least two years in a leadership capacity where you have successfully managed teams or projects related to payroll delivery.

• At least seven years of hands-on experience managing Singapore payroll operations with deep knowledge of CPF, IRAS, MOM regulations and statutory requirements.
• Minimum two years in a supervisory or managerial position where you have coached teams or led projects related to payroll delivery.
• Proven track record in handling outsourced payroll or professional services environments where client relationship management was central to your role.
• Experience using payroll systems as well as HR or leave-management platforms to streamline processes or support system implementations.
• Exposure to process improvement initiatives including automation projects or migrations involving modern technology solutions such as AI tools.
• Commercial awareness demonstrated through supporting business growth activities like cross-selling services or expanding client portfolios.
• Excellent communication skills enabling you to build rapport with clients while fostering a collaborative atmosphere within your team.
• Leadership qualities marked by empathy, dependability and commitment to nurturing others’ development through training opportunities or knowledge sharing.
• Ability to prepare proposals, pricing models and deliver compelling presentations that win new business or grow existing accounts.

What sets this company apart:

This organisation offers a supportive and collaborative working environment, with a strong emphasis on professional development and continuous improvement. Employees are encouraged to share ideas, develop their capabilities and contribute to the growth of the business. With an increasing focus on automation and emerging technologies, including AI, the organisation continues to explore ways to enhance service delivery and operational efficiency. You can expect a team-oriented culture, supportive leadership and opportunities to take on new challenges as the business evolves.

What's next:

If you are ready to take your career further by leading an established yet evolving payroll function within a supportive team environment, apply today by clicking on the link provided.