Credit Card Benefits Manager (12 months)

This exciting opportunity offers you the chance to design, manage, and optimise a suite of benefits and rewards associated with premium card products, directly impacting customer engagement and satisfaction. You will play a pivotal role in driving end-to-end execution and operational management of card benefits and offers, collaborating closely with internal teams and external partners to deliver an outstanding value proposition.

What you'll do:

As Credit Card Benefits Manager, you will be entrusted with overseeing the full lifecycle of card benefits programmes—from initial design through implementation to ongoing optimisation.

• Design and implement card benefits programmes tailored for affluent and emerging affluent customer segments, ensuring alignment with business objectives and customer needs.
• Manage the onboarding process for benefit providers, integrating them seamlessly into card platforms while maintaining high standards of operational efficiency.
• Coordinate closely with operations, IT, and customer service teams to facilitate smooth fulfilment of benefits across all touchpoints.
• Oversee day-to-day relationships with benefit providers, ensuring adherence to service level agreements and resolving any issues promptly.
• Ensure all benefits programmes comply fully with regulatory requirements and internal policies by maintaining accurate documentation for audits and compliance checks.
• Work collaboratively with customer service or LRM teams to address benefit-related queries and complaints efficiently.
• Develop comprehensive FAQs, training materials, and support guides for internal teams to enhance understanding of benefit offerings.
• Track utilisation rates of card benefits, monitor operational efficiency metrics, and analyse customer satisfaction data to inform ongoing optimisation efforts.
• Prepare detailed monthly and quarterly reports for senior management on programme performance, highlighting key insights and recommendations.
• Recommend process improvements based on data analysis to continually enhance the delivery of card benefits.

What you bring:

To excel as Credit Card Benefits Manager, you will bring proven experience from the credit card or financial services sector—ideally having managed complex benefit programmes or loyalty initiatives.

• Bachelor’s degree in business, finance, operations or related field is required; advanced qualifications are advantageous.
• 5 to 8 years of professional experience in card benefits or usage management, partnership management, product execution or loyalty programme management within the credit card, financial services or fintech industry.
• Demonstrated track record of successfully developing and executing card benefits programmes that drive revenue growth and business expansion.
• Experience managing partners, agencies or vendors; strong negotiation skills coupled with effective project management capabilities.
• Commercial acumen including proficiency in pricing strategies, unit economics analysis and contract negotiation processes.
• Data-driven mindset with advanced proficiency in Excel/Sheets as well as dashboard reporting tools.
• Working knowledge of compliance requirements relevant to cards/benefits (including marketing claims, insurance benefits and data privacy) is preferred.
• Ability to work collaboratively across functions with multiple stakeholders in a fast-moving environment.
• Excellent organisational skills combined with strong time management abilities; capable of managing multiple programmes simultaneously under tight deadlines.
• Detail-oriented approach focused on execution excellence.

What sets this company apart:

This global financial services organisation stands out for its commitment to creating an inclusive workplace where collaboration thrives across all levels. The organisation’s dedication to continuous improvement means you’ll always have opportunities for learning new skills or advancing your career within a nurturing environment that celebrates diversity.

What's next:

If you are ready to make a meaningful impact on customer engagement through expertly managed card benefits programmes—apply now!

Apply today by clicking on the link provided.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R25132560 Madiha Binti Md Ridza