Junior Desktop Support Engineer

Our client is a leading MNC, looking to hire a Junior IT Desktop Support Engineer to join their global IT team. This is a key role responsible for providing high-quality first and second-line technical support across the business, with particular focus on supporting senior stakeholders in a fast-paced, professional environment.

What You'll Be Doing:

• Serve as the first point of contact for IT issues (in-person, phone, or ticketing system), providing timely and professional support to all users.
• Support Microsoft 365 applications, Windows 10/11, and mobile devices (iOS).
• Troubleshoot and maintain IT equipment including laptops, docking stations, AV systems, and printers.
• Assist with onboarding/offboarding processes, including account setup and hardware provisioning.
• Provide support during meetings for video conferencing and AV equipment (Zoom, Teams).
• Liaise with external vendors and global IT colleagues to escalate and resolve issues.
• Maintain asset inventory and ensure devices are kept up to date with security policies.
• Uphold IT best practices and ensure compliance with internal policies and data security protocols.

What You'll Bring:

• Degree in Information Technology, Computer Science or equivalent.
• At least 3 years of experience in desktop support or helpdesk roles, ideally within financial services or professional firms.
• Solid knowledge of Microsoft Office 365, Windows operating systems, and Active Directory.
• Familiarity with mobile device management tools.
• Strong troubleshooting skills and a proactive attitude toward problem-solving.
• Excellent communication and interpersonal skills, able to engage with senior stakeholders confidently.
• Comfortable with a fully on-site role, collaborating with a global team across time zones, and providing occasional after-hours support when required.

What You'll Get:

• Opportunities to Travel Globally (1-2 times a year outside of Asia)
• Comprehensive Medical Coverage (including family)
• Subsidised Gym Membership
• Generous Annual Leave Entitlement

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R2197976 Isha Arief Hussain