Branch Assistant Service Manager

This role offers you the chance to play a pivotal part in daily branch operations, ensuring seamless over-the-counter transactions and exceptional client experiences.

You will be working closely with a supportive team, including the Service Manager, to uphold the highest standards of integrity and compliance while nurturing strong relationships with clients. The organisation is committed to fostering an inclusive and collaborative workplace where your interpersonal skills and attention to detail will be valued and developed.

• Be part of a reputable financial institution that values teamwork, collaboration, and ethical conduct, offering you a stable platform for career development.
• Enjoy flexible working opportunities within a supportive environment that prioritises employee well-being and continuous learning through structured training programmes.
• Work alongside knowledgeable colleagues who are dedicated to maintaining high standards of customer service, risk management, and regulatory compliance.

What you'll do:

As a Branch Assistant Service Manager, you will immerse yourself in the heart of daily banking operations, ensuring that each client interaction is handled with professionalism and care. Your day-to-day responsibilities will revolve around providing attentive support during over-the-counter transactions, addressing client needs efficiently, and upholding rigorous compliance standards. By working closely with your team members—including the Service Manager—you will help manage operational risks while fostering an environment where customer satisfaction is paramount.

• Perform daily frontline duties by handling over-the-counter transactions such as cash deposits, withdrawals, time deposit placements, and servicing account onboarding requests with accuracy and care.
• Ensure all activities adhere strictly to regulatory requirements and internal bank processes at every stage of operation.
• Provide timely solutions to client queries while referring clients to relevant business units for new services or potential business opportunities.
• Maintain excellent customer relations by consistently meeting service level agreement guidelines and striving for positive customer experiences within the branch.
• Support the Service Manager in managing various risks within the branch, including transactional, onboarding, and operational risks in line with banking regulations.

What you bring:

In this Branch Assistant Service Manager role, your proven experience in customer-facing environments will be invaluable as you interact directly with clients on a daily basis. Your educational background equips you with an understanding of core banking principles while your practical experience enables you to navigate complex operational scenarios smoothly. You bring not only technical proficiency but also strong interpersonal abilities that allow you to connect empathetically with customers from diverse backgrounds. Your attention to detail ensures that every transaction is executed flawlessly while your collaborative spirit enhances team cohesion.

• A degree or diploma in banking, business, finance or a related field is preferred for this position as it provides essential foundational knowledge.
• At least three years of experience in a customer service-related field—ideally within banking or financial services—will enable you to adapt quickly to branch operations.
• Excellent interpersonal communication skills are crucial for building rapport with clients and collaborating effectively with colleagues.
• A meticulous approach combined with logical thinking allows you to manage multiple tasks accurately while maintaining high standards of quality control.

What sets this company apart:

This organisation stands out for its steadfast commitment to creating an inclusive workplace where every employee feels supported in their professional journey. The company places great emphasis on collaboration, shared success, and mutual respect—ensuring that everyone’s contributions are recognised.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua