eBusiness Manager

A leading global organisation is seeking an E-Commerce Channel Manager to spearhead their digital sales initiatives across a diverse range of online platforms. This pivotal role offers you the opportunity to shape and execute comprehensive e-commerce strategies, drive significant revenue growth, and optimise customer experiences in a thriving, supportive environment.

What you'll do:

As the E-Commerce Channel Manager, you will play a central role in shaping the future of digital commerce for the organisation. Your day-to-day responsibilities will involve crafting innovative strategies that drive both immediate results and long-term growth across multiple online channels. You will work hand-in-hand with cross-functional teams—ranging from marketing to supply chain—to ensure every aspect of the customer journey is optimised for satisfaction and loyalty. By leveraging cutting-edge analytics tools and maintaining strong relationships with external partners such as e-retailers and distributors, you will ensure seamless execution of commercial plans. Your ability to identify new growth opportunities in the rapidly evolving digital landscape will be crucial as you strive to exceed ambitious targets for revenue generation and customer engagement. Success in this role requires not only technical expertise but also a collaborative spirit that brings together diverse talents towards shared goals.

• Develop and implement robust e-commerce strategies aimed at increasing sales, expanding market share, and maximising profitability across all digital platforms.
• Identify new avenues for business growth including emerging marketplaces, direct-to-consumer websites, and social commerce opportunities.
• Analyse evolving market trends, competitor activities, and customer behaviours to refine business plans and inform strategic decisions.
• Set clear performance indicators such as revenue targets, conversion rates, average order value, and traffic metrics; monitor progress against these KPIs regularly.
• Oversee daily operations across various e-commerce platforms while managing relationships with e-retailers, distributors, third-party vendors, and internal stakeholders.
• Ensure product listings are optimised for search engine visibility and conversions while monitoring pricing strategies, promotional activities, and inventory levels to maximise sales potential.
• Work collaboratively with marketing teams to execute targeted digital campaigns including paid advertising, SEO initiatives, email marketing programmes, affiliate partnerships, personalisation tactics, and retargeting efforts.
• Enhance user experience by improving website or app interfaces in partnership with UX/UI specialists to boost engagement and retention rates.
• Coordinate closely with logistics and supply chain teams to guarantee smooth order fulfilment processes while ensuring compliance with relevant policies around refunds and shipping service levels.
• Utilise advanced analytics tools such as Google Analytics, CRM systems, and business intelligence platforms to generate actionable insights on sales trends, customer behaviour patterns, campaign effectiveness; use these insights to inform data-driven decision making.

What you bring:

To excel as an E-Commerce Channel Manager in this organisation, your background should reflect substantial experience within commercial functions—ideally gained through progressive roles in account management or trade marketing. Your expertise should encompass not only the technical aspects of digital commerce but also the interpersonal skills required for effective cross-team collaboration. A deep understanding of financial management principles will enable you to oversee channel trade spend efficiently while your analytical acumen ensures data-driven decision making at every turn. Your ability to communicate clearly across departments—and externally with key partners—will be essential for aligning efforts towards common objectives. Experience mentoring others is highly valued here; your guidance will help nurture talent within the team while promoting best practices throughout the organisation’s digital ecosystem. Formal education in business or marketing disciplines further strengthens your profile by equipping you with structured approaches to category management and strategic planning.

• Demonstrated experience (8+ years) in commercial roles encompassing account management, brand management or trade marketing within fast-moving consumer goods or related industries.
• Proven track record of developing successful e-commerce strategies that have delivered measurable improvements in sales performance and market share.
• Strong analytical mindset with the ability to interpret complex data sets using tools such as Google Analytics or business intelligence platforms; adept at translating insights into actionable recommendations.
• Comprehensive understanding of financial statements coupled with experience managing channel trade spend within allocated budgets at category level.
• Excellent communication skills enabling effective collaboration with internal teams (marketing, supply chain management, finance) as well as external partners (retailers/distributors).
• Experience leading cross-functional teams; capable of mentoring team members on best practices in e-commerce operations while fostering a supportive learning environment.
• In-depth knowledge of marketplace dynamics including pricing optimisation techniques, promotional mechanics evaluation for ROI/cost-effectiveness analysis.
• Familiarity with integrated commercial planning processes including annual strategic planning cycles; able to contribute meaningfully to joint business planning initiatives alongside national channel managers.
• Degree holder (preferably MBA) equipped with formal training in strategic category marketing principles (CMBP/FMBP/TTS Strategy).
• Competence in utilising reporting tools within large organisational frameworks (such as GLOBE or Cognos) for performance tracking.

What sets this company apart:

This organisation stands out for its unwavering commitment to nurturing talent through continuous learning opportunities and supportive leadership. Employees benefit from a collaborative culture where knowledge sharing is encouraged at every level—ensuring everyone has access to the resources they need for personal growth. Flexible working arrangements are embraced here so you can balance professional ambitions with life outside work. The company’s dedication to responsible business practices means you’ll be part of an ethical workplace that values transparency and inclusivity. With access to state-of-the-art technology platforms and exposure to high-impact projects spanning multiple markets, you’ll find ample scope for career advancement while contributing meaningfully to shared successes. The emphasis on teamwork ensures that achievements are celebrated collectively—making this an ideal environment if you thrive when working together towards ambitious goals.

What's next:

If you are ready to take your expertise in e-commerce strategy to new heights within a globally respected organisation that values collaboration and professional development—this is your moment!

Apply today by clicking on the link provided below; seize this exciting opportunity to join a team where your contributions truly matter.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R23116145 Jeon Chan