CRM Consultant / CRM Project Manager (UAT, Implementation)

Company Introduction My client, a well-established regional retail group with a presence across key Asia Pacific markets is accelerating its digital transformation journey. They are committed to enhancing customer experience and operational excellence through innovative technology initiatives. They are hiring a newly created role of a CRM Functional Consultant / CRM Project Manager.

Job Responsibilities

You will assist in end-to end CRM projects, ensuring seamless integration, usability, and adoption. Key responsibilities include:

• Collaborating with business stakeholders to gather and translate CRM requirements into technical specifications
• Customising and integrating CRM platforms with external systems, including mobile apps and ERP solutions
• Leading system testing (SIT/UAT), data migration, and deployment readiness
• Supporting go-live phases and ongoing enhancements
• Acting as a liaison between internal teams and vendors to ensure smooth project delivery
• Creating user documentation, delivering training sessions, and gathering feedback for continuous improvement

Job Requirements

The ideal candidate should bring a hybrid of project management, functional analysis, and technical liaison skills:

• Hands-on experience managing and implementing any CRM systems (e.g., SugarCRM, Salesforce, Dynamics 365, Zoho, etc.)
• Proven track record running end-to-end UAT/SIT cycles and supporting go-lives
• Strong ability to translate business processes into CRM functionality and workflows
• Experience with CRM-mobile integrations or ERP system interfaces is a plus
• Detail-oriented, with strong communication and stakeholder management skills

Why You Should Join Them

This is a rare opportunity to work in a regional role that combines digital transformation, cross-market exposure, and end-user impact. You'll join a tight-knit team that values ownership, innovation, and high standards. With clear visibility to senior stakeholders and future mobility across APAC, this role is ideal for someone looking to elevate their functional project experience into a high-impact digital domain.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1766249 Josh Lim