Front Office Application Support Specialist

Our client is a leading international financial institution with a strong presence in global markets across multiple asset classes. The Singapore office plays a key role in supporting the Asia trading desks and ensuring the smooth operation of the bank’s electronic trading platforms (eMarkets / eTrading) across FX, Money Markets and Rates.

Job Responsibilities

• Provide Level 1.5 and Level 2 application support for front-office electronic trading platforms (eMarkets / eTrading) used by FX, MM and Rates trading and sales.
• Manage and maintain connectivity to market venues, liquidity providers and client channels (e.g. Refinitiv, FXall, 360T, Bloomberg, EBS), ensuring optimal performance and uptime.
• Perform platform configuration, release support and troubleshooting in coordination with development teams and external vendors.
• Partner closely with traders, sales, eTrading, and middle/back office to address production issues, implement changes and support delivery of new functionality.
• Monitor system performance and trade flows, proactively identify potential issues, and maintain operational readiness through well-documented procedures, dashboards and runbooks.

Job Requirements

• Proven experience in application support for front-office trading systems (eFX / eMarkets / eTrading) within capital markets.
• Familiarity with market venue and liquidity provider connectivity (e.g. Refinitiv FX Trading / Matching / FXall, 360T, Bloomberg, EBS, other ECNs/MDPs).
• Strong technical skills in Linux/Unix, SQL and scripting (Python / Shell); knowledge of FIX protocol and messaging (MQ/Kafka) is preferred.
• Ability to troubleshoot complex issues under time pressure, including order/trade breaks, pricing anomalies and connectivity problems.
• Strong communication skills with the ability to engage front-office users and explain technical issues and workarounds clearly.
• Experience working in an international financial institution, vendor, or market technology provider is beneficial.

Why You Should Join Them

• Open to relocation for strong candidates.
• Opportunity to work in a high-demand eTrading / eMarkets environment within global markets.
• Direct exposure to front-office trading desks and market-facing systems across FX, MM and Rates.
• Collaborative, stable team with low turnover and strong work–life balance.
• Competitive compensation package with scope to grow into regional or cross-asset responsibilities.
• Well-established international institution with a strong commitment to technology, controls and operational excellence.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1766249 Josh Lim