IT L2 Support - contract (7months)

This position is to: * Provide technical support to Asia users * Provide technical information to Asia users for system outage and change * Work closely with the other Technology staff in the Asia branches in the continuously improvement of IT processes.

Responsibilities:

• Deliver 1st level technology support service to users in Asia.
• Day-to-day technology operation, User Accounts administration & support
• Raising of High-Severity Incident response requests for major technology incidents.
• Use technical expertise and judgement to define and implement technical solutions that support business needs.
• Assist or undertake IT project implementation work as required. Maintain comprehensiveness and accuracy of IT support information.
• Work closely with the line manager in the continuously improvement of IT service operations and processes,
• Work closely with peer Technology staff in Asia & Australia to implement & manage local IT infrastructure and regulatory applications.
• Execute IT related governance and management.
• Provide input to line manager on technology resource requirements.
• Participate and Host weekly Change implementation meetings

Required:

• 3-5 years’ experience in a Technology environment
• In-depth knowledge and hands-on experience with PC hardware, mobile, tablet, Zoom VC system, soft phone, and computer peripherals, like printers and scanners.
• In-depth knowledge and hands-on experience Windows OS, iOS and Microsoft 365.

• Knowledge and preferably hands-on experience in Windows Server Operation system, Active Directory, NetApp NAS filer and computer network.
• Solid knowledge in ITIL service management standards and best practice
• Strong communication with stakeholders
• Strong task completion focus, able to deliver to deadlines and complete what is committed
• Customer-oriented attitude

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1769100 Jacqueline Chaw Ei Phyu Phyu