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Application Support Engineer (L1/L2 + Automation)

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Keywords: Support, Engineer, Technology, Trading Platforms, Automation, L1 Support, Client Facing

What you'll do:

As an Application Support Engineer, you will play a crucial role in providing front-line support to customers across all platforms. You will be responsible for developing ad-hoc queries, performing complex data analysis, fielding customer enquiries related to market events, connectivity, business technologies and products. Your ability to decide the appropriate course of action when dealing with customers' technical problems will be key in this role. Additionally, you will evaluate and monitor market activity and order flow for efficiency while also performing investigations for both internal and external clients.

  • Develop ad-hoc queries and perform complex data analysis to create data-driven solutions to support or change policy, process procedures and technologies.
  • Field customer enquiries related to market events, connectivity, business technologies and products.
  • Decide appropriate course of action when speaking with a customer, such as which actions would accurately solve their technical problem.
  • Evaluate and monitor market activity and order flow for efficiency and anomalous behaviour.
  • Perform investigations for both internal and external clients - be able to articulate challenging and complex problems and solutions to a broad range of audiences.
  • Responsible for numerous automation projects

What you bring:

The ideal Application Support Engineer will bring experience in production/application support and technical support. Your extensive customer-facing experience coupled with your strong analytical and problem-solving skills will be invaluable in this role. A good grasp of the full trade life cycle from execution to front and back office processing is advantageous.

  • Bachelor’s or master’s degree in information systems, computer science or a related field
  • Minimum three years of experience in L1/L2 production/application support, and technical support
  • Experience with leading industry charting/news platforms and front ends, such as Bloomberg, Trading Technologies and Eikon Refinitiv is advantageous
  • Good communication skills
  • Experience with Linux and Python/Bash Scripting
  • Experience or understanding of FIX Protocol and Cloud technologies is advantageous
  • Strong analytical and problem-solving skills

What sets this company apart:

Our client is a leading financial institution with presence across the globe, where you can impact markets worldwide, transform industries and build a career shaping tomorrow. They invest in your success and you own it, all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are their people. And they're looking for more.

What's next:

Ready to make an impact? Apply now!

Apply Today by clicking on the link!

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R21100958 Harsh Paras Mehta

Contract Type: FULL_TIME

Specialism: Tech & Transformation

Focus: Support

Industry: IT

Salary: on target bonus

Workplace Type: Hybrid

Experience Level: Mid Management

Location: Singapore

Job Reference: RBGZD6-298C4ADD

Date posted: 08 July 2024

Consultant: Harsh Mehta (R21100958)

Phone number: +65 6228 5386

harsh.mehta@robertwalters.com.sg

Harsh Mehta (R21100958)

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