A Senior System Analyst (12 months, extendable) job has just become available at one of the global pharmaceutical companies with a rich history of over 100 years.

About the Senior System Analyst (12 months, extendable) Role:
The incumbent will be overseeing IT services, ensuring operational quality and performance, coordinating support teams, and managing vendor operations.

Key Responsibilities:

• Manage IT services for the area under scope, including applications, software, and regions
• Ensure operational quality, performance, and continuous improvement within defined SLAs
• Oversee global IT support services for an assigned system cluster with vendor support
• Analyse service trends and deviations while maintaining an overall service view
• Coordinate support team workload, encourage knowledge sharing, and handle escalations
• Drive resource efficiency, scalability, and service enhancements, including automation, and maintain service quality through regular reviews and stakeholder meetings

To succeed in this role as a Senior System Analyst (12 months, extendable), you should have strong organisational and troubleshooting skills.

Key Requirements:

• At least five years of experience in IT application operational support or system analyst roles, and at least three years in managing IT support vendors
• Educational background of at least a bachelor’s degree or equivalent IT work experience
• At least three years of support experience in SalesForce.com/Veeva within a global multi-country set-up
• Proficiency in service management coordination, including experience with service management processes and demonstrated coordination skills
• Additional qualifications include stakeholder management, GxP knowledge (if applicable), operational vendor management (if applicable), and strong organisational skills
• Strong client support/customer service skills and global relationships with effective communication abilities between business colleagues and IT colleagues
• Ability to prioritise tasks effectively while ensuring timely delivery and strong troubleshooting skills
• Familiarity with IT Service Management tools, ITIL v4 expertise (advanced in incident and problem management processes), and competence in MS365 applications, including PowerPoint, Word, PowerBI, and Flow

This is an excellent opportunity to advance your career with a company that is at the forefront of pharmaceutical research and development. A company that invests significantly in innovation and cutting-edge technologies, providing employees with the opportunity to work on ground-breaking projects that make a real difference in healthcare.

If you are driven, determined and want to take the next step in your career, then this Senior System Analyst (12 months, extendable) role is right for you. Great career progression opportunities await the right person in this exciting role.

Apply now to learn more.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: Bhargava Aviral R23112008