Support Specialist (12-month renewable contract)
Salary Market Aligned
Location Singapore RiverCONTRACTOR
Consultant Dipti Makawana (R1658793)
Job Ref 1894190/001
Date posted 17 January 2023singapore tech-transformation/support 2023-01-17 2023-02-16 it Singapore River SG Robert Walters https://www.robertwalters.com.sg https://www.robertwalters.com.sg/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png true
An exciting Support Specialist (12-month renewable contract) job opportunity has just opened up at a global financial services company in Singapore.
About the Support Specialist (12-month renewable contract) Role:
In this role, you will responsible for supporting multiple key domains including online banking, wealth online, payments, financial centres, contact centres, ATM, merchant services applications.
- Gather and consolidate documentation on application architecture, process flows and change requirements as well as dependencies
- Develop key relationships with multiple stakeholders and actively engaging them to formally develop a successful comprehensive change plan
- Design/develop change templates that cover each applications requirements and dependencies into a template library
- Tap on appropriate change templates, plan and coordinate application change windows ensuring any dependencies are identified and validated ahead of the change
- As this role is shift based, cover local business hours, which does require occasional night meetings with US counterparts as well as weekend/public holiday production change support
- During the actual change window, play the role of “Air Traffic Controller” to approve or deny changes based on potential impact if there is clear or overlapping runaway
- Monitor and regulate the progress of changes via well-crafted change scripts
- Assist ongoing changes should they be delayed or potentially not going to complete before their window ends
- Raise and assist to escalate and partner with release management partners
- Assist any ongoing incidents that arise and provide supporting information to determine if it could be change related
To succeed in this Support Specialist (12-month renewable contract) role, you must have experience in Splunk, F5 load balancer, etc.
- Six or more years in an enterprise infrastructure support or enterprise application support role
- Demonstrated ITSM best practices
- Technical proficiency in an infrastructure domain such as server OS, database, middleware or network (CCNA, etc.)
- Charismatic people skills and able to lead and coordinate with teams across technology and business partners globally
- Strong ability to handle and manage disruptions, taking point to lead and bring things back to BAU (business as usual)
- Actual experience running or migrating an enterprise-level application in a cloud environment like Azure/AWS
- Experience in a similar change/release function within a banking environment
- Exposure to Splunk, Dynatrace, F5 load balancing, IBM WebSphere Console, BladeLogic, Excel Macros
This is an excellent opportunity to join a leading global bank in Singapore.
If you are driven, determined and want to take the next step in your career, this Support Specialist (12-month renewable contract) role is right for you. Excellent career progression opportunities await the right person in this exciting role.
Apply now or contact me at firstname.lastname@example.org to learn more.
Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: Dipti Makawana
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