Client Services Specialist (FIX)

A Client Services Specialist (FIX) job has become available at a global financial services firm based in Singapore.

About the Client Services Specialist (FIX) Role:
In this business critical role, you will investigate and troubleshoot incidents keeping the client updated throughout and should have good FIX protocol understanding.

Key Responsibilities:

• Work alongside sales, account managers and integration teams within region to form part of BidFX’s 24/6 coverage
• Cover L1 Client Services functions and L2 technical support and troubleshooting
• L1 tasks include client enablement, account and stream mappings, etc.
• L2 tasks include investigating various trade issues by going through log files using Linux command lines
• Incident management
• Quickly assess and prioritise incidents
• Investigate and troubleshoot incidents keeping the client updated throughout
• Be the point person for incidents to both clients and internally within BidFX
• Manage your own open incidents and those of the team as required
• Perform system health checks to ensure faultless service operation for the duration of the service window
• Liaise with third party service providers to ensure incidents are resolved and satisfactory root cause analysis is provided
• Build and maintain close client relationships through onsite visits and one-to-one training
• Provide valuable input and insight into continuous service improvement programs keeping client needs at the fore
• Conduct a thorough handover with remote regions for BidFX’s follow-the-sun support model
• Any other duties that will help fulfil our mission and drive client satisfaction

To succeed in this Client Services Specialist (FIX) job, you must be equipped enough to solve L1 and L2 issues.

Key Requirements:

• One to three years’ experience in FX e-trading client support
• Good understanding of the FIX protocol is essential
• Knowledge of the usage of basic Linux commands for troubleshooting
• Detail-orientated and client-first approach to support
• Ability to adjust communication style to the audience, using technical terminology and business acumen as appropriate
• Self-motivated and proactive attitude to IT Service Management
• Excellent organisational and communication capabilities as well as analytical and problem-solving skills
• Ability to focus on tasks at hand and manage them under pressure
• Experience of dealing with high profile, tier 1 clients, and business critical applications
• Ability to quickly understand and communicate client needs and to communicate a process to resolve or enhance a workflow issue
• Good level of technical ability to troubleshoot issues and also possess strong communication skills to articulate the issue clearly to clients and internal stakeholders

This regional financial company needs no introduction as it is deemed to be one of the largest financial services institution globally.

If you possess high level of integrity, professionalism, driven and determined, this is the role for you as great career progression opportunities await the right person in this exciting Client Services Specialist (FIX) role.

Apply now or contact me to discuss this opportunity.

Do note that we will only be in touch if your application is shortlisted.

Do note that we will only be in touch if your application is shortlisted.

Robert Walters (Singapore) Pte Ltd

ROC No.: 199706961E | EA Licence No.: 03C5451

EA Registration No.: R22108290 Grace Lucero