IT Solution Manager

Our client is a leading institution looking for an experienced IT professional to play a key role in shaping how their community works, collaborates, and innovates. This role sits at the heart of their technology services function, ensuring smooth day-to-day operations while driving forward modern workplace solutions, AI powered automation and service excellence initiatives.

What You’ll Do:

• Lead service management modernization projects.
• Plan, evaluate, and introduce new technologies that improve the user experience across their digital workplace.
• Oversee collaboration platforms (including Microsoft Teams) to ensure reliable operations, strong governance, and best-in-class adoption across the organization.
• Enhance productivity by optimizing Microsoft 365 tools and workflows.
• Play a central role in ISO 20000 certification and ongoing compliance, ensuring ITSM processes are well-defined, auditable, and continuously improved in line with industry best practices.
• Manage vendors, guide technology roadmaps, and ensure projects are delivered effectively, on time, and with measurable outcomes.

What You'll Bring:

• Degree in Information Technology, Computer Science or equivalent.
• At least 7 years of experience in IT service delivery or end-user support.
• Strong experience with Windows, macOS, iOS/Android, and Microsoft 365 administration (Teams, security, governance, adoption).
• Hands-on with ITSM platforms (preferably ServiceNow) and ITIL-aligned Incident, Problem, Change, and Knowledge Management.
• Familiar with automation/scripting (PowerShell, batch) and core IT infrastructure (networking, Active Directory/Azure AD, endpoint security).
• Experience managing certification/compliance processes (ISO 20000 or similar) and continuous improvement initiatives.
• Excellent communication and training skills, able to engage stakeholders effectively.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R2197976 Isha Arief Hussain