Our client, a leading player in the manufacturing industry, is seeking an experienced and dedicated End User Support (EUS) Lead to join their team in Singapore. This role offers an exciting opportunity to oversee the implementation, management, and support of end-user computing environment.
What you'll do:
As an End User Support Lead, you will play a pivotal role in managing the EUS infrastructure. Your primary focus will be on ensuring that end-users have a reliable, secure, and user-friendly computing environment to support their daily work activities. You will lead the design, implementation, and ongoing management of the EUS. Your responsibilities will also include developing policies, standards, and best practices for EU management. You will serve as the subject in-charge of Microsoft 365 products with a strong focus on optimising the end user technology landscape. Collaborating with cross function teams for EUS operations will be a key part of your role.
- Manage EUS infrastructure ensuring seamless deployment, integration, and support for the company's end user services.
- Lead the design, implementation, and ongoing management of the EUS including desktop, laptop, mobile device management and peripheral support.
- Develop and enforce policies, standards, and best practices for EU management.
- Serve as the subject in-charge of Microsoft 365 products focusing on optimising end user technology landscape.
- Collaborate with cross function teams for EUS operations.
- Lead and mentor EUS team providing day-to-day operations and technical troubleshooting.
- Plan and execute end user technology roadmaps.
- Conduct regular review of current EUS’s SOPs and make improvements.
- Coordinate with country IT and local IT for EUS activities.
- Liaise with 3rd-party vendors and suppliers to ensure timely resolutions of issues and support requests.
What you bring:
The ideal candidate for the End User Support Lead role will bring a wealth of experience in managing EUS in medium to large organisations. You will have proven experience leading EUS transformation and have good exposure with vendor management. A bachelor’s degree in computer science or IT related field is recommended. Your excellent communication and interpersonal skills will enable you to effectively collaborate with cross-functional teams. Professional certification (e.g., A+, CompTIA, ITIL, M365) would be an added advantage.
- Proven experience in managing EUS in medium to large organisations.
- Experience leading EUS transformation including device migration, PCLM, Windows, macOS implementations of solution for EUS.
- Good exposure with vendor management and partnering with 3rd party service providers.
- Recommended bachelor’s degree in computer science or IT related field.
- Excellent communication and interpersonal skills with ability to effectively collaborate with cross-functional teams.
- Professional certification (e.g., A+, CompTIA, ITIL, M365) is a plus.
- Experience with zero trust endpoint security, cloud security and managing M365 compliance features is a plus.
What sets this company apart:
Our client is a global leader in the manufacturing industry. They are renowned for their commitment to innovation, quality, and sustainability. They offer a dynamic and supportive work environment where employees are encouraged to grow and succeed. This is a fantastic opportunity to join a company that values its employees and offers opportunities for professional development.
What's next:
Ready to take your career to the next level? Apply now!
Apply today by clicking on the link!
Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1439850 Sachet Sethi
