Our client, a leading player in the financial services sector, is seeking an IT Service Manager to join their dynamic team. This role offers an exciting opportunity to provide high-quality support and project/change capability for all infrastructure and service components across the APAC region. The successful candidate will be responsible for ITSM processes and related services.
What you'll do:
As an IT Service Manager, you will play a crucial role in maintaining our client's reputation for excellence in the financial services sector. Your primary responsibility will be overseeing ITSM processes across the APAC region. You will ensure SLA compliance for all incidents and requests while also conducting thorough problem investigations. Your ability to manage major incidents during the APAC time zone will be critical to your success in this role. Additionally, you will facilitate the onboarding of new services, oversee change records, and drive process adherence and improvement. Your role will also involve tooling administration, including keeping components such as Dashboards, Service Catalogues, and CMDB updated.
- Responsible for ITSM processes and related services across the APAC region
- Track and drive SLA compliance for all incidents and requests
- Conduct problem investigation and drive outstanding problem tasks to closure
- Manage global Major incidents during APAC time zone
- Facilitate onboarding of new services to be ready for production support
- Have an oversight of change records and drive process adherence and improvement
- Tooling administration, keep components updated, such as Dashboards, Service Catalogue and CMDB
- Work with Global IT teams, functional owners and vendors to deliver consistent service throughout the APAC region.
- Actively seek areas for proactive improvement which realise efficiencies or improve the service delivery offering.
- Produce service governance materials and assist in representation of IT to the business.
What you bring:
The ideal candidate for this IT Service Manager role will bring a wealth of experience and a proven track record in a Service Management function. You will have advanced knowledge of ITIL Service Operation processes and broad understanding for the rest of ITIL framework processes, and associated toolings. Your experience with the usage and administration of the ServiceNow toolset will be highly valued. Your excellent verbal and written communication skills, strong multi-tasking abilities, and organisational and time management skills will enable you to excel in this role. Furthermore, your ability to work as part of a team across different time zones will be crucial.
- Advanced knowledge of ITIL Service Operation processes
- Minimum 3 years’ experience working in a Service Management function
- Experience in managing major incident management, incident and request management, SLA management, problem management, change management and vendor management
- Experience with usage / administration of ServiceNow toolset
- Excellent verbal and written communication skills
- Strong multi-tasking abilities
- Strong organisational and time management skills
- Ability to work as part of a team across time zones
What sets this company apart:
Our client is a leading player in the financial services sector, renowned for their commitment to innovation and quality service. They offer an inclusive and supportive work environment where every team member's contribution is valued. Their focus on continuous learning and development ensures that their employees are always at the forefront of industry trends and developments.
What's next:
If you're ready to take your career to the next level with a challenging and rewarding role, apply today!
Apply today by clicking on the link provided. Please note that only shortlisted candidates will be contacted.
Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1439850 Sachet Sethi
