IT Support Analyst (Professional Services, up to $4000/month)

*Up to $4000/month Are you passionate about technology and thrive in a hands-on, dynamic environment? My client, a leading law professional services firm, is hiring a dedicated IT Support Analyst to join their expanding team. This role is crucial for ensuring the organization's technology operates seamlessly.

Job Responsibilities:

Your role involves:

• Performing hands-on fixes, including software and hardware installation, mobile device management, and application configuration.
• Providing Tier 2 technical support for video and audio conferencing services.
• Lead and coordinate improvements in the on-site IT environment.
• Test fixes and perform post-resolution follow-ups to ensure problems are resolved.
• Conduct preventative maintenance on workstations, printers, and peripherals.
• Record and document problem-solving processes and outcomes.
• Act as lead AV specialist for live meetings and events, providing support and maintaining AV equipment.
• Offer support for online webinar tools and applications.
• Serve as a backup IT Support Technician and occasional trainer.

Job Requirements:

• Any experience in computer science, information sciences, or a related field, even fresh graduates Diploma/Baherlor's Degree is acceptable.
• Microsoft MCP or other appropriate certifications are preferred.
• Knowledge of computer hardware, particularly Dell workstations and laptops.
• Experience with Microsoft Windows and Office applications.
• Proven track record of working within Service Level Agreements and a Service Desk framework.
• Ability to communicate effectively with managers and IT staff, providing high-quality customer service.
• Strong documentation skills and the ability to present technical ideas in user-friendly language.

Why Join Them:

• Join a multicultural team consisting of diverse members.
• Be part of an organization that values initiative, empathy, and a proactive approach to problem-solving, fostering a positive and collaborative work environment.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1766249 Josh Lim