An exciting Regional IT Infrastructure Manager job opportunity has become available at a global healthcare leader specialising in kidney dialysis solutions and services.

About the Regional IT Infrastructure Manager Role:
The Regional IT Infrastructure Manager’s primary responsibility is to manage and tune in-house computer software systems, printers, meeting room systems, telephony, endpoint devices and network connections to ensure high levels of availability and security of the supported business applications.

Key Responsibilities:

• Analyse performance of help desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems
• Identify, recommend, develop, and implement end user training programs to increase computer literacy and self-sufficiency
• Participate in and support capacity planning and the development of long-term strategic goals for systems and software
• Perform and test routine system backups and restores
• Systems backups and disaster recovery planning, testing, and implementation
• Recommend, schedule, and perform database, software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases
• Conduct research on emerging products, services, protocols, and standards in support of systems software procurement and development efforts
• Manage and/or provide guidance to contracted and cluster members of the team
• Ensure technical alignment and standards with the global functional leads of Networks, Cloud Platforms, Digital Workplace, Infra Hosting Services, Service Desk and Field Services
• Manage the processing of incoming calls to the help desk via both telephone and e-mail to ensure courteous, timely, and effective resolution of end-user issues
• Ensure the integrity and security of enterprise data on servers, multiple databases, and during data transfer in accordance to business needs and industry best-practices regarding privacy, security, and regulatory compliance.
• Provide proactive system monitoring to ensure high availability and commitment to SLA’s for servers, applications and network
• Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on servers. Escalate incidents as necessary
• Develop, document, and maintain policies, procedures and associated training plans for system administration and appropriate use

To succeed in this Regional IT Infrastructure Manager role, you should have prior experience managing regional IT operations, driving operational excellence to meet SLAs and governance requirements, and leveraging critical thinking and problem-solving skills to respond to non-BAU situations.

Key Requirements:

• Diploma/degree in information systems, computer science, information technology operations or equivalent, with at least seven years' relevant work experience
• Proficient in systems administration and server level support
• Prior experience in managing technical staff
• Ability and experience supporting both Microsoft Active Directory and Linux environments
• Experience documenting and maintaining configuration and process information
• Experience administrating Microsoft Office 365 is desirable (e.g. email, SharePoint, Teams and PowerApps)
• Strong customer service orientation
• Proven analytical and problem-solving abilities
• Ability to effectively prioritise and execute tasks in a high-pressure environment
• Strong interpersonal and oral communication skills
• Ability to conduct research into hardware and software issues and products as required
• Ability to present ideas and solutions in user-friendly language
• Highly self-motivated and directed
• Keen attention to detail
• Skilled at working within a team-oriented, collaborative environment

This organisation needs no introduction and is recognised as a key leader in the healthcare industry.

If you have the relevant experience do not miss this Regional IT Infrastructure Manager opportunity that could change the trajectory of your career.

Apply now or email your CV to agnes.poh@robertwalters.com.sg for a confidential discussion.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1871844 Agnes Poh