A ServiceNow Engineer (12 months, extendable) job has just become available at one of the prominent media companies, known for its dedication to journalistic quality and continuous innovation.

About the ServiceNow Engineer (12 months, extendable) Role:
The incumbent will assist with the development and maintenance of projects developed on the ServiceNow platform. He/she will also be involved in brainstorming of conceptualisation, system design, configuration, development, testing, and support of various projects.

Key Responsibilities:

• Designing, developing, testing and maintaining ServiceNow applications and modules, with a strong emphasis on CSM
• Configuring and customising ServiceNow CSM features to meet business requirements and improve customer service processes
• Creating and implementing workflow automations and process improvements to optimise customer service operations
• Integrating ServiceNow with other systems and applications to ensure seamless data flow and functionality
• Demonstrate analytical, organisational, and project management skills, using relevant information to make timely and critical decisions that affect cross-functional teams
• Creating and maintaining detailed documentation of ServiceNow configurations, customisations, and best practices
• Collaborating with cross-functional teams, including business analysts, system administrators, and support teams, to identify and address customer service challenges

To succeed in this role as a ServiceNow Engineer (12 months, extendable) role, you should be willing to adapt to changing business needs, while collaboratively working in a team-oriented environment.

Key Requirements:

• Have at least three years of hands-on experience as a ServiceNow Developer, with a focus on customer service management, implementation and support of ServiceNow modules
• Prior CRM and CSM software/platform experience (Freshworks, Salesforce, Zendesk, Zoho, etc.) is a bonus
• ServiceNow Certified Application Developer certification is highly preferred
• Proficient in design and developing custom application in ServiceNow platform and integration with other applications
• Experience with web technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
• Must have knowledge and experience in integrating ServiceNow using platform APIs and integration tools, while having experience with Git workflow and unit testing
• Solid understanding of web technologies such as HTML, CSS & RESTful APIs and, scripted aspects of ServiceNow client such as Business Rules, Script Includes, UI Actions, Scheduled Jobs

This is an excellent opportunity to advance your career with the chance to contribute to the media landscape while experiencing a supportive and forward-looking work environment that encourages creativity and growth.

If you are driven, determined and want to take the next step in your career, then this ServiceNow Engineer (12 months, extendable) role is right for you. Great career progression opportunities await the right person in this exciting role.

Apply now to learn more.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: Bhargava Aviral R23112008