A Senior Software and Applications Manager, Incident (12 months) job has just become available at one of the global banks in Singapore.

About the Senior Software and Applications Manager, Incident (12 months) Role:
The incumbent will lead the resolution of P1 and P2 Major Incidents, ensuring consistent management, coordination of incident owners, and timely communication with stakeholders. You will also oversee post-incident activities and report creation when no major incidents are ongoing.

Key Responsibilities:

• Take full responsibility for handling major incidents, focusing on minimising downtime
• Coordinate with support engineers and consider involving other support groups as needed
• Implement a systematic process for handling Major Incidents from start to finish
• Assess Incident complexity, potentially triggering crisis management, and liaise with the Crisis Manager for communication and escalation to executive management
• Oversee the creation of the incident report, gathering input from all parties to ensure a high-quality final document
• Organise post-incident meetings to discuss actions and suggestions for preventing future incidents or reducing resolution time, including publishing organisational incident reports with improvement recommendations
• Maintain consistency in incident documentation and references across all systems
• Report major incident-related KPIs and trends to senior management, while also managing procedures, documentation, and promoting best practices for major incident management internally

To succeed in this Senior Software and Applications Manager, Incident (12 months) role, you must be able to work under pressure and work simultaneously with different profiles (technical/functional, medium/top management, etc.).

Key Requirements:

• At least four years of hands-on experience in infrastructure/application support
• At least eight years of overall experience in IT
• Proficiency in crisis management
• Strong IT literacy, particularly in capital markets and corporate banking operations, encompassing knowledge of the entire application flow from front office to back office
• Familiarity with monitoring tools and job scheduling is a valuable skill
• Good understanding of various transversal technologies, including SAN, Unix, Windows, Network, DBA, CTRL-M, and MQ
• Willingness to work flexible hours, including shifts and weekend on-call rotations; proficiency in French is an additional advantage

This is an excellent opportunity to advance your career with a one of the global largest banks. The company is one of the Top 10 sorted by total assets.

If you are driven, determined and want to take the next step in your career, this Senior Software and Applications Manager, Incident (12 months) role is for you. Great career progression opportunities await the right person in this exciting role.

Apply now or contact me to learn more.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: Bhargava Aviral R23112008