ServiceNow Engineer (one year, renewable)

An exciting ServiceNow Engineer (one year, renewable) job has opened up at a broadcast and media company in Singapore.

About the ServiceNow Engineer (one year, renewable) Role:
In this role, you will help with the development and maintenance of projects developed on the ServiceNow platform. You will be involved in the brainstorming of conceptualisation, system design, configuration, development, testing, and support of various projects.

Key Responsibilities:

• Provide expertise on all technical questions related to development on ServiceNow
• Develop technical solutions, implement them and perform the component integration tests
• Understand the business needs and the needs to standardise processes, and build this into the design
• Be responsible for the technical specification, design and implementation of the ServiceNow integration
• Present and conduct demo reviews with stakeholders, understand stakeholder requirements and design solutions matching the expectations
• Must be organised and analytical, adept at working in a team environment, able to implement on time to a project schedule, and able to handle multiple priorities in a fast-moving environment
• Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members
• Develop and implement ServiceNow Customer Service Management Workflow modules
• Extend the ServiceNow schema to custom applications
• Understand technical and functional design requirements related to ServiceNow CSM
• Create and manage scripts and workflow
• Customise ServiceNow using UI Pages, UI Macro and CMS using CSS, HTML, Jelly

To succeed in this ServiceNow Engineer (one year, renewable) role, you must have a minimum of three years of experience with ServiceNow CSM.

Key Requirements:

• At least five years of configuration/development experience for complex, highly capable, technologies – inclusive of integrations and portals preferably with consulting experience
• Prior CRM, Customer Service Management software/platform experience (Freshworks, Salesforce, Zendesk, Zoho etc.)
• Domain experience desired but not required in media, telecommunications, banking/financial services, healthcare, manufacturing, government, field services, procurement, etc.
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) in a customer service environment, while providing thought leadership to customer service sponsors/stakeholders in solving business processes and/or technical problems
• Customer-centric mentality, willing to go the extra mile for the customer, and will break down all barriers to ensure customer success
• Interacts well with both technical and non-technical customers, attains relevant technical and business requirements, analyses information, and designs comprehensive solutions
• Conducts solutions presentations and obtains customer acceptance to solution design
• Experience with web technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
• Strong understanding of leading CRM tools and related systems
• Experience with git workflow and unit testing
• Familiarity in agile software development and good knowledge of its best practices and trends
• Great logical thinking and attention to detail
• Strong interpersonal, communication and problem-solving skills
• Team player who is self-driven and proactive in learning new technologies and skills
• Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system
• Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs

Desired ServiceNow Certifications:

• Certified System Administrator
• Certified Implementation Specialist - CSM
• Certified Application Developer

This company is one of the pioneers of the broadcast and media industry in Singapore. The role is a 12-month renewable contract position with an opportunity for permanent conversion based on your personal performance.

If you are seeking the opportunity to work in a team that spearheads cutting edge technology that will surely challenge a developer's career, this ServiceNow Engineer (one year, renewable) role is right for you. Due to the urgency of the role, we encourage only Singapore-based applicants to apply.

Apply today or contact me to learn more.

Do note that we will only be in touch if your application is shortlisted.

Robert Walters (Singapore) Pte Ltd

ROC No.: 199706961E | EA Licence No.: 03C5451

EA Registration No.: R1768414 Stephanie Tan