Incident Manager (12-month contract,renewable)

An exciting Incident Manager (12-month contract,renewable) job opportunity has become available at a global technology and business solutions provider.

About the Incident Manager (12-month contract,renewable) Role:
You will be responsible for management of incidents in conjunction with multiple IT teams to ensure that all incidents are managed to speedy and satisfactory conclusion with minimal business impact.

Key Responsibilities:

• Ensure incident and problem management processes continue to meet ITIL best practice standards, service level agreements and the needs of the organisation
• Support payments applications related to regional (APAC/EMEA/AMRS) or global business
• Manage end-to-end triages with various business partners (tech and business) to recover the services on a timely basis. This may require the individual to do out of box thinking and go the extra mile to recover the issues in a timely manner
• Provide periodic communications at various stages of the triage to senior tech/business execs on a timely basis
• Work collaboratively with other areas of the organisation to continuously improve the management of IT incidents and problems
• Manage problem investigations through to conclusion, ensuring that root cause is identified, documented and resolved
• Ensure incident and problem management processes continue to meet ITIL best practice standards, service level agreements and the needs of the organisation
• Communicate effectively with management and stakeholder on the status and remediation of incidents
• Manage known errors and ensure that operational workarounds are fully documented
• Liaise closely with other corporate change, incident and problem management teams to adopt and define operational service levels and reporting standards and metrics
• Establish and implement effective analytical practices to provide critical MI and reports on operational performance
• Drive change success-rates and ensure improving trends in change impact
• Work to define, document and implement operational standards, policies and service levels
• Record and update risks and issues in line with internal banking standards
• Proactively track and report on activities and actions to ensure that work is prioritised and any conflicts are forecasted

To succeed in this Incident Manager (12-month contract,renewable) role, you must be able to identify gaps between incidence and business requirements.

Key Requirements:

• Degree in computer science, information technology or a related field
• Experience of performing roles in incident management
• IT support background
• Experience in developing documentation materials for processes
• Integrates best practices with process design to ensure continuous process improvement
• Excellent communication skills both verbal and written; must be able to appropriately convey ideas, concerns and opinions across differing levels of management
• Must be proactive, enthusiastic, flexible, results-driven with attention to detail
• A team player who must be able to work under pressure, juggle multiple priorities, using initiative to meet deadlines without close supervision
• A disciplined thinker and capable of working across organisational boundaries in a very demanding, high-output environment

This is an excellent opportunity to advance your career with a global bank in Singapore.

If you are passionate about what you do, detail-orientated, always striving for excellence and proactively seeking for areas to improve, this Incident Manager (12-month contract,renewable) role is right for you.

Apply now or you may reach me directly at +65 6228 0274 or dipti.makawana@robertwalters.com.sg to find out more. Do note that we will only be in touch if your application is shortlisted.

Do note that we will only be in touch if your application is shortlisted.

Robert Walters (Singapore) Pte Ltd

ROC No.: 199706961E | EA Licence No.: 03C5451

EA Registration No.: Dipti Makawana