Senior Clinical Specialist

A leading global medical device organisation is seeking a Senior Clinical Specialist to join their team in Singapore, focusing on Cardiac Rhythm Management (CRM). This role offers you the opportunity to make a meaningful impact by providing expert clinical support to hospitals, medical professionals, and allied partners.

What you'll do:

As a Senior Clinical Specialist – Cardiac Rhythm Management based in Singapore, you will be at the forefront of delivering expert clinical support across a diverse range of hospital environments. Your day-to-day responsibilities will involve collaborating closely with doctors—particularly cardiologists and electrophysiologists—to provide technical guidance during procedures, assist with implantations, troubleshoot devices, and offer ongoing follow-up care. You will also play an integral role in managing tenders, consignment stocks, and supporting channel partners throughout the process. By developing strategic account plans and resolving complex issues through root cause analysis, you will help maintain market share while driving business growth. In addition to these core duties, you will have the opportunity to mentor new employees by sharing your knowledge and providing valuable feedback. Your ability to communicate effectively with healthcare professionals will be crucial in supporting marketing initiatives such as workshops or congresses. This multifaceted role requires adaptability as responsibilities evolve over time; success will come from your commitment to delivering exceptional service while upholding rigorous compliance standards.

• Deliver comprehensive clinical support for the Cardiac Rhythm Management portfolio directly or indirectly to hospitals, medical professionals, and allied partners, ensuring high standards of service are maintained at all times.
• Build and nurture strong customer relationships through excellent customer service and collaboration with support function teams to contribute to programmes aimed at delivering an outstanding customer experience.
• Attend to doctors or key opinion leaders such as cardiologists and electrophysiologists in both private and government hospital settings, providing timely assistance and technical expertise.
• Work closely with hospitals on tenders and consignment stocks as well as channel partners on tender processes, ensuring smooth operations and compliance with relevant guidelines.
• Provide prompt technical support including tools maintenance, testing, and responding efficiently to field inquiries from doctors regarding products or procedures.
• Assist with implantations and procedures while following up closely with healthcare professionals to ensure optimal patient outcomes.
• Resolve issues effectively by conducting root cause analysis and implementing solutions that maintain product integrity and customer satisfaction.
• Develop and implement strategic account plans that align with business objectives while maintaining strict adherence to healthcare compliance regulations.
• Manage key processes and procedures related to clinical support activities while ensuring full compliance with company policies and established healthcare guidelines.
• Initiate sales activities as required, supporting the marketing team on programmes such as workshops or congresses, and participating in clinical studies when necessary.

What you bring:

To excel as a Senior Clinical Specialist – Cardiac Rhythm Management in Singapore, you will bring proven experience from the cardiac medical device industry along with a solid educational background in life sciences or engineering. Your ability to communicate clearly—both verbally and in writing—will enable you to collaborate effectively with doctors, nurses, sales teams, and other stakeholders. You should possess hands-on expertise working within sterile environments during complex procedures while demonstrating empathy towards patients’ needs. Your keen diagnostic abilities will allow you to troubleshoot technical issues swiftly under pressure. A passion for learning about emerging trends within the sector will help you identify new opportunities for growth. Additionally, your capacity for mentoring junior colleagues by offering guidance reflects your commitment to nurturing talent within the team. Success in this role comes from being dependable, responsive, considerate towards others’ perspectives—and always striving for excellence through shared goals.

• Bachelor’s degree in life sciences, engineering or a related medical discipline is required for this position.
• Minimum three years’ experience in the cardiac medical device industry is preferred for Senior Clinical Specialist roles.
• Prior knowledge of ECGs (electrocardiograms) and cardiac arrhythmias is considered advantageous for candidates applying for this role.
• Demonstrated proficiency in written and verbal English communication skills is essential for effective collaboration within multidisciplinary teams.
• High level of energy combined with genuine passion for driving product adoption within assigned accounts is highly valued.
• Proven experience working within sterile room environments along with familiarity of medical device product lines through procedural consultation or direct interaction is important.
• Ability to build positive relationships with doctors by providing reliable support for product lines during critical moments is expected.
• Solid understanding of clinical support requirements during surgical procedures including troubleshooting devices under pressure is necessary.
• Effective interpersonal communication skills are vital for engaging with healthcare professionals across various settings.
• Up-to-date awareness of key trends within the medical device sector coupled with analytical thinking skills for identifying potential business opportunities is beneficial.

What sets this company apart:

This organisation stands out as a global leader dedicated to improving patient outcomes through advanced cardiac technologies. Their commitment extends beyond innovation; they foster an inclusive culture where every team member’s contribution is valued. Employees benefit from flexible working arrangements tailored to individual needs alongside generous training opportunities that encourage personal development at every stage of their career journey. Supportive leadership ensures that everyone feels empowered—whether collaborating on complex cases or sharing insights during workshops—with open channels for feedback promoting continuous improvement. The company’s focus on ethical practices means that compliance standards are rigorously upheld while prioritising safety for both staff and patients alike. By joining this team, you become part of a network united by compassion for those whose lives depend on cutting-edge medical solutions—and supported by colleagues who share your dedication to making a difference every day.

What's next:

If you are ready to take the next step in your career by joining an organisation where your expertise truly matters—and where you can make a lasting impact on patient care—this opportunity awaits you!

Apply today by clicking on the link below; we look forward to receiving your application.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R23116145 Jeon Chan