An exciting Boutique Manager job has just become available within the retail industry.

About the Boutique Manager Role:
Based in Singapore, this role requires an experienced luxury Boutique Manager who is focused, passionate and driven to provide impeccable customer service. This individual will be experienced in inspiring and motivating a strong team to deliver a best in class luxury retail experience for our guests from around the world.

Key Responsibilities:

• Inspire the boutique team to ensure that customers receive best-in-class customer service in all areas of their luxury shopping by adapting good practices from luxury brands
• Ensure the boutique is presented as a luxury retail environment in line with the brand strategy
• Ensure the boutique team retains up-to-date product knowledge with regards to storytelling, whisky knowledge, serving ritual and product information
• Ensure the boutique team is fully aware of all bespoke product offerings across the brand range
• Professionally upsell, where appropriate, by engaging the customer in a diplomatic and welcoming manner
• Identify, develop and enrol the relevant training plans for the boutique team to elevate customer service at the boutique, e.g. selling ceremony, luxury mindset, luxury storytelling
• Be accountable for the boutique sales planning and achievement plan
• Recruit new prospect clients, ensures accurate data capture using the CRM system (Hubspot) and maintains client database to optimise client loyalty (lifetime value)
• Be a visible leader in the boutique team that leads by example and inspires world class delivery in line with our guideline of service, procedures and policies

To succeed in this role, you will need to have a good communication skill with good customer service skills, and able to lead and train the team in terms of service language and customer engagement.

Key Requirements:

• Highly experienced in luxury retail merchandising and sales process
• Outstanding customer service knowledge and delivery
• Excellent people management skills
• Strong commercial sales skills in a luxury retail environment with the appropriate use of sales tools/techniques and promotions to drive excellent results
• Strong eye for detail with best practice knowledge of stock control and retail sales management (retail KPIs, conversion rate)
• Strong numerical and literacy skills
• Precision and accuracy when handling customer details and transactions
• Inspiring leadership skills with high level of confidence and maturity
• Strong and effective people manager
• Friendly and approachable to all customers and colleagues alike
• Quality driven with high standards of customer service and attention to detail
• Flexible approach to task and work activity
• Takes exemplary pride in their appearance as an ambassador.

Candidates can expect to join a spirits company that is progressive and dynamic and a brand which already has a strong reputation in the market.

If you are looking for an opportunity for your career advancement and working with great people, this Boutique Manager is an opportunity you do not want to miss.

Apply today or contact me to discuss this new opportunity.

Do note that we will only be in touch if your application is shortlisted. Robert Walters (Singapore) Pte Ltd ROC No.: 199706961E | EA Licence No.: 03C5451 EA Registration No.: R23116145 Jeon Chan