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Retail Operations Manager

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Our client is seeking a dynamic and experienced Retail Operations Manager to join their team in Singapore. This role offers an exciting opportunity to manage the day-to-day commercial operations of a leading retail brand, with a focus on achieving sales targets, improving service levels, and nurturing relationships with business partners. The successful candidate will have the chance to collaborate with various functions to execute retail initiatives and action plans, conduct weekly business reviews, and identify opportunities for store network expansion.

What you'll do:

As a Retail Operations Manager, you will be at the heart of our client's operations. You will be responsible for managing the day-to-day commercial operations, ensuring high levels of customer service and operational efficiency. Your role will involve setting ambitious sales targets, analysing performance data, collaborating with cross-functional teams, enhancing the brand image, participating in recruitment processes, handling escalated customer issues, optimising duty rosters for maximum efficiency, and motivating your team. Your leadership skills will be crucial in building a dynamic sales team that consistently meets its targets.

* Ensure high level of customer service and operational efficiency across all points of sale
* Set sales targets and ensure all points of sale reach these targets
* Compile and analyse sales results, retail KPIs and competitor’s activities on a regular basis
* Work closely with cross-functional teams to provide timely support to all points of sale
* Enhance brand image through store visual merchandising, sales team grooming, and store upkeep
* Participate in sales team recruitment and selection
* Handle customers’ complaints, returns, and after-sales service escalated from stores
* Optimise duty rosters to ensure full floor coverage, maximising sales and saving expenses
* Ensure sales team follow service standards and store operational practices
* Motivate, evaluate, and retain dynamic sales team and build team spirit


What you bring:
The ideal candidate for the Retail Operations Manager role will bring a wealth of retail experience, strong business acumen, and a proven track record in driving sales performance. You will have at least 4 to 6 years of experience as a retail operations manager, with a focus on landlord relations and coordinating department store promotions. Your ability to coach and build teams, coupled with your energetic and results-driven approach, will be key to your success in this role. Excellent communication skills in English are essential, and knowledge of a local language would be an advantage.

* Bachelor’s degree in any field with strong business acumen and retail math
* At least 4 to 6 years of retail experience as a retail operations manager
* Experience in landlord relations and coordinating department store promotions
* Strong sense of urgency, highly energetic, results driven
* Keen on people development and has the ability to drive sales performance
* Good spoken and written English. Knowledge of a local language is an advantage
* Good coaching, teambuilding, and people management skills
* Ability to drive performance within teams
* Sales and customer oriented


What sets this company apart:
Our client is a leading retail brand known for its commitment to quality and customer service. They offer an inclusive and supportive work environment where every team member is valued and encouraged to reach their full potential. With opportunities for professional development and career progression, they truly invest in their employees' growth and success.

What's next:
If you're ready to take your career to the next level with a leading retail brand, we want to hear from you!
Apply today by clicking on the link!

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1441522 Allie Teh

Contract Type: FULL_TIME

Specialism: Sales

Focus: Sales - General

Industry: Retail

Salary: SGD6500 - SGD9000 per month

Workplace Type: Hybrid

Experience Level: Mid Management

Location: Singapore

Job Reference: 04JQ5R-94B1BE0C

Date posted: 04 June 2024

Consultant: Allie Teh (R1441522)

Phone number: +65 6228 5352

allie.teh@robertwalters.com.sg

Allie Teh (R1441522)

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