Trek is currently seeking a Store Manager for their first Singapore store, who can demonstrate incredible hospitality, provide exceptional leadership behaviours, wants to run a business as if it was their own. Having a love of bikes would be great, however not essential for this job.

About the Store Manager Role:
As the leader of the team, you will be responsible for the management and activities of all aspects of the store's operations. This permanent position reports to the SEA General Manager.

What's cool about working at Trek Bicycle Singapore?

• You get to build an awesome team which is energetic, loves bikes, loves their job and the products they sell
• A culture centred around service, not just sales. At Trek, you will be empowered and expected to put the customer first. Delivering incredible hospitality and doing the right thing by every customer is how we do business
• You will be joining the brand, not just a store
• Staff are encouraged to ride all our available bikes so they really know what they can do
• The store is right on the doorstep to many great cycling routes, commuting to work is easy or stepping out for an evening staff ride is a breeze
• Build and develop a cycling community and help change the world by getting more people on bikes

Key Responsibilities:

• Coaching, driving, and inspiring your team to deliver on all performance objectives whilst creating a positive store culture
• Owning the Trek brand and delivering exceptional customer experiences by following Trek's sales process
• Delivering financial results and achieving sales, margin, and inventory targets through the optimisation of retail KPIs
• Leading the team to deliver excellence in visual merchandising, operations, and store processes
• Establishing weekly, monthly, and annual objectives that tie to the overall store sales strategy and cost management plan

To succeed in this Store Manager role, you will need resourcefulness and ambition, a focus on quality, simplicity, and the love of a challenge. You must be able to leverage your knowledge and experience to guide our customers towards their perfect bike, resulting in an exceptional customer experience, and be a confident decision maker with great communication skills and experience in managing stakeholders from all areas of the business.

Key Requirements:

• Demonstrated an ability to lead and work cooperatively in a team
• Extensive experience delivering a high level of hospitality to customers
• Passion and involved in cycling
• Knowledge about and the local cycling communities and clubs in Singapore and have the ability to interact with them
• Minimum of four years general retail experience and two years in a supervisory role
• Proven record to increase sales and profit
• Excellent strategic and problem-solving skills
• Sound computer proficiency especially in working with MS Excel confidently
• Ability to work weekends, evenings, and holidays
• The opportunity to define the new frontier of bicycle retail with the best brand in the industry

At Trek, the retail store team endeavours to create great ride experiences for customers. They spend their days inspiring people of all abilities to explore the potential of cycling. That is why they view each member of the retail team as Guides who demonstrate both empathy and authority to understand customers’ problems and have the expertise to provide them with a customised experience based on their specific needs. Every Guide is empowered to provide incredible hospitality and tailor the experience to all those their welcome into their stores.

If this sounds like you, join the Trek Bicycle Family as a Store Manager. Attach your resume and cover Letter and share with us your story and why you feel Trek Bicycles should be your next chapter.

Apply today or contact me to discuss this new opportunity.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1441522 Allie Teh