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APAC Operations Manager

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An exciting APAC Operations Manager job opportunity has become available at a reputable global F&B chain restaurant. Based in Singapore and reporting to the Operations Director, the successful candidate will ensure that the brand's operational standards are held to the highest standards and to exert influence with both internal and external stakeholders.

About the APAC Operations Manager Role:
In this business critical role, the successful candidate will look after the APAC region (including China) to drive operational excellence, efficiencies and standards to meet business objectives.

Key Responsibilities:

  • Deliver market plan and budget designed to meet company's annual operating plan targets
  • Develop and implement action plans to ensure continued progress in all elements of people development, CMS, ROCC, restaurant excellence and sales and profit growth, as well as innovation and continuous improvement
  • Ensure prompt and appropriate resolution of all customer complaints overseeing and/or personally actioning investigation and follow up by operations line management
  • Ensure that company assets, facilities and equipment are managed efficiently, maintained properly and operated cost effectively
  • Participate in the Brand Operations Council and promote a one system approach including sharing best practices
  • Lead, motivate and oversee designated training and development plans in conjunction with the Human Resources Department in order to achieve objectives, maintain appropriate manpower levels and to provide candidates for succession, progression and growth
  • Successfully coach franchisees/managers/area coaches on a specific competency or subject area
  • Use appropriate tools and resources to drive franchisees towards excellence in performance by surpassing established standards and targets
  • Identify learning and development gaps and implement specific programs to address these gaps which impact and improve individual, team, and organisational performance
  • Identify learning and development gaps amongst franchisees/area coaches
  • Manage new market entry franchise ops and training team’s onboarding, build capability and provide training support for new operators from managerial leadership positions to core team members. Support new market entry prior to, during and post-opening

To be successful in this APAC Operations Manager role, you will need to have a strong operational experience with commercial mindset.

Key Requirements:

  • Degree level education essential with major in business or management discipline is preferred
  • Strong knowledge of the Asia Pacific region with relevant experience in operations management, preferably in multi-outlet food/quick service restaurant environment
  • Minimum of 8 - 10 years' experience in a senior operations/sales commercial position with accountability for sales, profit and people management is essential
  • Keen ability to form relationships, engage and influence all key stakeholders – franchisees, restaurant support centre cross-functional teams and senior management
  • Ability to travel for long periods to multiple countries
  • Strong leadership, time management and planning skills
  • High work ethic and ability to work without close supervision
  • Strong negotiating, influencing, communication and interpersonal skills

This organisation needs no introduction and is recognised as a leader in their field of expertise. The culture is demanding but if you are confident and have a can-do attitude the potential rewards are significant.

If you are driven, determined and want to take the next step in your career, this is the role for you. Great career progression opportunities await the right person in this exciting APAC Operations Manager job opportunity.

Apply now to learn more.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1441522 Allie Teh

Contract Type: FULL_TIME

Specialism: Sales

Focus: Channel Management

Industry: Retail

Salary: Performance Bonus

Workplace Type: Hybrid

Experience Level: Mid Management

Location: Singapore

Job Reference: N5XZDJ-9E9706D0

Date posted: 20 May 2024

Consultant: Allie Teh (R1441522)

Phone number: +65 6228 5352


Allie Teh (R1441522)

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