Indoor Account Executive (Telesales)

Indoor Account Executive Salary: S$4,000 - S$4,800 per month + comms Location: Singapore Keywords: customer-centric, international environment, career support, comprehensive learning programmes, inclusive workplace, generous benefits

Are you ready to take your career to new heights with a global leader in express logistics? This is an exceptional opportunity for you to join a highly respected organisation that has been connecting people and businesses globally. As an Indoor Account Executive, you will be part of a passionate team dedicated to delivering possibilities, not just parcels. The company is renowned for its commitment to employee wellbeing, having been consistently recognised as one of the best workplaces in Singapore. You will enjoy a supportive and inclusive culture, access to comprehensive training programmes, and a multifaceted benefits package designed to help you thrive both professionally and personally. If you are looking for a role where your efforts directly contribute to changing lives and making a meaningful impact, this is the perfect place for you.

• Be part of an award-winning workplace that has been ranked as one of Singapore’s top employers for five consecutive years, offering a truly international and collaborative environment.
• Enjoy strong career support, ongoing professional development opportunities, and access to extensive learning resources that empower you to grow within the organisation.
• Benefit from a generous compensation package including S$4,000 - S$4,800 per month, along with multifarious benefits and flexible working opportunities designed to support your work-life balance.

What you'll do:

As an Indoor Account Executive, you will play a pivotal role in driving revenue growth by developing tailored sales plans that focus on both acquiring new business and nurturing existing client relationships. Your day-to-day responsibilities will involve engaging with customers over the phone, identifying their needs, presenting suitable solutions from the company’s suite of services, and ensuring that each interaction adds value. You will be expected to maintain meticulous records of your activities in the customer database while collaborating closely with internal teams to resolve any service or credit-related concerns efficiently. Success in this position requires a proactive approach towards achieving targets, a genuine passion for providing excellent customer experiences, and the ability to adapt quickly in a fast-evolving industry landscape. By building trust-based partnerships with clients and staying attuned to market trends, you will help ensure continued growth for both your portfolio and the wider business.

• Manage revenue and shipment growth by utilising up-selling and cross-selling strategies to consistently exceed assigned sales targets within your designated portfolio.
• Develop and implement personal sales plans aimed at driving business growth through both new customer acquisition and expanding relationships with existing clients.
• Leverage your understanding of products and services to convert prospect leads into active customers, maximising every opportunity for business development.
• Continuously enhance your knowledge of the company’s offerings and maintain commercial awareness in order to deliver outstanding customer service and maximise your contribution to the sales function.
• Build and nurture strong client relationships to ensure accounts reach their full potential while reducing attrition rates and minimising opportunities for competitors.
• Ensure all customer agreements are cost-sensitive and comply with regional standards on profit margins and minimum pricing tariffs, safeguarding business interests at all times.
• Maintain accurate records of all sales activities conducted via calls as well as detailed customer information within the database for effective account management.
• Coordinate with relevant departments to manage customer issues related to service delivery, recovery processes, and credit control, ensuring seamless resolution for clients.

What you bring:

To excel as an Indoor Account Executive, your background should reflect proven success in managing B2B client portfolios where collaboration and empathy have played key roles in fostering long-term partnerships. Your interpersonal skills will allow you to connect authentically with customers while navigating complex requirements with sensitivity. A dependable work ethic combined with adaptability ensures you remain responsive even when faced with tight deadlines or shifting priorities. Your attention to detail supports accurate record-keeping while your willingness to learn enables continuous improvement through available training resources. By bringing together technical proficiency with emotional intelligence, you will contribute meaningfully not only towards achieving individual goals but also towards supporting broader team objectives.

• Ideally possess prior experience in B2B sales environments where relationship-building skills have been demonstrated effectively over time.
• Display a results-oriented mindset complemented by a proactive attitude towards meeting objectives while maintaining positivity under pressure.
• Showcase strong multitasking abilities that enable you to manage multiple priorities simultaneously without compromising quality or deadlines.
• Exhibit excellent spoken and written communication skills that facilitate clear interactions with clients from diverse backgrounds.
• Demonstrate proficiency in Microsoft Excel, Word, and general IT applications essential for efficient daily operations within a modern office setting.
• Hold a diploma or equivalent qualification which provides foundational knowledge relevant to this role.

What sets this company apart:

This organisation stands out as one of Singapore’s most celebrated employers thanks to its unwavering dedication to creating an inclusive workplace where everyone feels valued. Employees benefit from robust career support structures that encourage ongoing learning through comprehensive training programmes tailored for personal growth. The company’s culture is built around collaboration, compassion, and shared success—qualities reflected in its consistent recognition as a top employer by independent institutes. With over 1,500 professionals united by a common purpose of connecting people worldwide, you’ll find yourself surrounded by colleagues who are passionate about making a difference every day. Flexible working arrangements further enhance work-life harmony while multifaceted benefits ensure holistic wellbeing for all staff members. Joining this team means becoming part of something bigger: an international network committed not just to delivering parcels but also possibilities that change lives globally.

What's next:

If you are inspired by the prospect of joining an internationally acclaimed team where your contributions matter every single day, now is the time to take action.

Apply today by clicking on the link provided—our recruiters look forward to receiving your application!

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.:R22104739 Siti Aishah Binte Jamall Abd Nassir