Admissions Officer (3 years FTC)

Admissions Officer (3 years) Salary: S$4,000 - S$4,800 per month Location: Singapore Keywords: admissions, data-driven, customer-focused, enrolment management, team collaboration, process improvement, compliance, educational environment

An exceptional opportunity has arisen for an Admissions Officer to join a leading international school in Singapore, offering a rewarding and impactful role at the heart of the admissions process. This position is ideal for someone who thrives in a data-rich, people-centred environment and is passionate about delivering a seamless experience for prospective families.

With a competitive salary range of S$4,000 - S$4,800 per month, this role provides the chance to work within a supportive and collaborative team that values your expertise and encourages your professional growth. The organisation is committed to fostering an inclusive culture where every employee’s contribution is recognised, and flexibility is embraced to ensure both personal and organisational success.

If you are looking for a role where your analytical skills, attention to detail, and interpersonal abilities will make a real difference in shaping the future of students and their families, this could be the perfect next step in your career.

• Enjoy a highly competitive monthly salary package with opportunities for ongoing training and development within a respected international educational institution.
• Be part of a warm, collaborative team that values open communication, shared goals, and continuous improvement across all aspects of the admissions journey.
• Experience flexible working opportunities and a workplace culture that prioritises safeguarding, inclusivity, and the well-being of both staff and students.

What you'll do:

As an Admissions Officer based in Singapore, you will play a pivotal role in ensuring that every prospective family receives an outstanding experience from their first enquiry through to successful enrolment. Your day-to-day activities will involve managing data-driven processes that underpin strategic decision-making while maintaining high standards of customer service. You will be responsible for designing insightful reports for leadership teams; building robust forecasts; optimising admissions systems; championing process improvements; overseeing all stages of the admissions lifecycle; setting service benchmarks; coordinating events such as school tours or open houses; collaborating with academic colleagues on placements; managing withdrawals; conducting market research; sharing actionable insights; supporting compliance efforts; engaging stakeholders across departments; and contributing to continuous improvement projects. Success in this role requires you to balance meticulous attention to detail with empathy for families’ needs—ensuring each interaction reflects the organisation’s commitment to excellence.

• Lead the collection, cleansing, analysis, and interpretation of admissions and enrolment data to ensure accuracy and integrity across all platforms.
• Design and maintain comprehensive dashboards and reports for senior leadership, providing insights into pipeline health, conversion rates, yield metrics, time-to-decision statistics, and capacity utilisation.
• Build detailed enrolment forecasts and scenario models using historical trends, cohort analyses, and market intelligence to support strategic planning.
• Translate complex data sets into clear recommendations that enhance conversion rates, improve family experiences, increase forecasting accuracy, and support revenue stability.
• Serve as the primary system owner for admissions platforms such as OpenApply and iSAMS, ensuring optimal configuration, user permissions management, automations implementation, and audit trail maintenance.
• Champion workflow standardisation and automation by partnering with IT/Data teams to maintain robust integrations between systems while reducing manual processes.
• Oversee the full admissions lifecycle from initial enquiry through application processing, assessment coordination, offer management, onboarding procedures, and handover to academic teams.
• Set and monitor service-level standards including response times for enquiries, application decisions turnaround times, offer communications timelines, and onboarding milestones.
• Ensure all prospective families receive timely, professional communications tailored to their needs while upholding brand standards throughout their journey.
• Coordinate closely with academic leads on placement decisions as well as manage student withdrawal processes with accurate documentation reflected in reporting.

What you bring:

To excel as an Admissions Officer in this esteemed international school setting, you will bring proven expertise gained from previous roles involving admissions operations or enrolment management—ideally within education but potentially transferable from other sectors where data-driven decision-making is key. Your background should include hands-on experience administering CRM platforms (such as OpenApply or iSAMS), developing insightful dashboards/reports using advanced analytics tools (like Excel/Power BI), leading small teams towards shared goals through coaching/training initiatives focused on quality improvement outcomes. You will possess strong analytical acumen enabling you to distil large datasets into actionable recommendations easily understood by non-specialists.

Familiarity with compliance frameworks (especially PDPA) ensures best practices are followed at all times regarding personal data protection. Your interpersonal strengths allow you to build rapport quickly with families from diverse backgrounds while collaborating seamlessly across departments—including marketing/communications/finance/academic support—to deliver holistic solutions aligned with organisational objectives. Adaptability underpins your approach: whether responding promptly during peak periods or identifying new ways technology can streamline workflows further.

• A degree or equivalent qualification or relevant experience in admissions or enrolment management within an educational context is essential for this position.
• Further training or certification in data analytics, information management or CRM administration would be advantageous for your success in this role.
• Proven experience working with admissions or CRM systems such as OpenApply or iSAMS (or comparable platforms) is required to effectively manage system ownership responsibilities.
• Demonstrated ability in dashboarding/analytics using tools like Excel or Power BI along with experience building forecasts or scenario models is highly valued.
• Experience leading teams or coaching colleagues while driving measurable improvements in conversion rates or customer experience will set you apart as an ideal candidate.
• Strong analytical skills are necessary so you can convert complex data into clear narratives suitable for non-technical audiences across various departments.
• A thorough understanding of data governance principles—including PDPA compliance—in an educational setting is important for maintaining regulatory standards.
• Excellent interpersonal communication skills are needed so you can confidently engage with diverse international families as well as internal stakeholders.
• A service-oriented mindset combined with meticulous attention to detail ensures you remain composed under pressure while handling multiple priorities simultaneously.
• Outstanding organisational skills paired with adaptability enable you to manage varied responsibilities efficiently within dynamic environments.

What sets this company apart:

This international school stands out not only for its academic excellence but also for its unwavering commitment to creating a nurturing environment where staff are empowered to contribute beyond their core duties. Employees benefit from flexible working arrangements designed around individual needs alongside generous professional development opportunities that encourage lifelong learning. The culture here is one of genuine collaboration—where teamwork flourishes thanks to open communication channels between departments—and every voice is valued regardless of role or tenure. Safeguarding remains paramount: rigorous recruitment practices ensure student welfare always comes first while fostering trust among staff/families alike.

The organisation’s dedication extends beyond compliance—it actively promotes inclusivity by welcoming applicants from under-represented groups who share its vision for compassionate education rooted in respect/togetherness/supportive leadership principles. By joining this community-focused institution you become part of something bigger: helping shape positive futures through meaningful connections built on kindness/empathy/shared purpose every single day.

What's next:

If you are ready to take your career forward by making a lasting impact on students’ lives while growing professionally within a supportive team environment—this Admissions Officer opportunity awaits your application!

Apply today by clicking on the link provided—your next rewarding chapter starts here.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.:R22104739 Siti Aishah Binte Jamall Abd Nassir