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Technical Service Representative (Chemistry/Polymer Science)

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Our client is seeking a knowledgeable Technical Service Representative to join their team. This role provides technical support to sales and marketing teams, address customer enquiries on product applications, and deliver hands-on installation and training. The successful candidate will have the chance to collaborate closely with the commercial, operations, and technical teams.

What you'll do:

As a Technical Service Representative, you will be responsible for addressing end customer enquiries on product applications in various sectors including automotive, architectural, and marine. Your role will also involve hands-on installation training for customers, ensuring they are well-equipped to use our products effectively. You will also be tasked with operating lab equipment to generate crucial performance data. Your expertise will be vital in developing and improving our standard operating procedures for product applications.

  • Address technical questions on film installation for both internal and external customers
  • Operate lab equipment to generate solar/optical performance data
  • Develop and improve existing SOPs for product applications
  • Provide product application, regulatory, technology support on automotive and architectural projects
  • Address quality issues field complaints from customer's feedback
  • Work on product specifications, quality improvements, warranty claims for existing and new products

What you bring:

The ideal candidate for the Technical Service Representative role will bring a wealth of experience in training and demonstrating product applications to end customers from a chemical background. You will have proven experience in quality systems management, supplier management or customer support. Your excellent interpersonal skills will enable you to work successfully with cross-functional teams, including internal and external stakeholders at all levels.

  • Degree in Chemistry or Polymer Science is required
  • Experience in training and demonstrating product applications to end customers is essential
  • Experience in quality systems management, supplier management or customer support is necessary
  • Excellent inter-personal skills with demonstrated success working with cross-functional teams
  • Good written and presentation skills are required
  • At least 3 to 5 years of relevant experience, preferably from the chemicals industry
  • Willingness to travel 30 – 40%
  • Nice to have:
    • Basic or advanced Solar Control Film Specialist Accreditation by IWFA
    • Basic Automotive Film Specialist Accreditation by IWFA or
    • Basic Safety & Security Film Specialist Accreditation by IWFA

What sets this company apart:

Our client is a global leader in their field, renowned for their innovative products and solutions. This is an exceptional opportunity to join a company that values its employees and offers a rewarding career.

What's next:

Ready to take your career to the next level? Apply now!

Apply today by clicking on the link provided. Don't miss out on this exciting opportunity!

Do note that we will only be in touch if your application is shortlisted. Robert Walters (Singapore) Pte Ltd ROC No.: 199706961E | EA Licence No.: 03C5451 EA Registration No.: R1871940 Alika Savira

Contract Type: FULL_TIME

Specialism: Procurement & Supply Chain

Focus: Service / Repair

Industry: Sales

Salary: Negotiable

Workplace Type: On-site

Experience Level: Associate

Language: English - Professional Working

Location: Singapore

Job Reference: EL2VUN-87E6B408

Date posted: 21 May 2024

Consultant: Alika Savira (R1871940)

Phone number: +6562280226

alika.savira@robertwalters.com.sg

Alika Savira (R1871940)

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