Our client is seeking a Singapore based Head of Community Engagement to provide an exceptional community and customer experience that drives retention of students and increased advocacy of the school. This role serves as the vital link between the school and the community, building trust, support, and open dialogue. The successful candidate will share the company's vision & objective while providing customer service excellence for the community.
What you'll do:
As a Head of Community Engagement, you will be responsible for creating a strong bond between the school and its community. Your role will involve designing strategic plans to increase student retention, fostering relationships within our parent community, managing feedback from parents, supporting internal stakeholders, and leading the Community Engagement Team. You will also be tasked with overseeing large scale school events, ensuring smooth organisation and execution.
- Design and facilitate a strategic plan to increase retention within school through greater community engagement
- Build and maintain relationships with PTA and country ambassadors to meet cultural and community needs
- Ownership and management of the Voice of the Parent annual survey
- Manage feedback and oversee internal & external customer issues to ensure effective problem resolution
- Support internal stakeholders on tactical follow-ups
- Management of the Community Engagement Team including operational oversight, people management, mentorship, and annual performance reviews
What you bring:
The ideal candidate for this Head of Community Engagement role will bring significant leadership experience in a customer service setting. You should have highly developed communication, interpersonal, and influencing skills that enable you to motivate individuals and teams effectively. Your ability to manage multiple high-priority tasks in a time-sensitive environment will be crucial. Proficiency with various software programs is required to manage your role's functions. A keen awareness of commercial sensitivity, confidentiality demands, budget management skills, and fiscal responsibility are also essential.
- 3 to 5 years of work experience in leadership in a customer service role
- Highly developed communication, interpersonal and influencing skills
- Ability to manage multiple high priority tasks in a time sensitive environment with attention to detail
- Proficiency with various software programs to manage functions of the role
- Awareness of commercial sensitivity and demands for confidentiality
- Ability to manage budgets and exhibit fiscal responsibility
What sets this company apart:
Our client is committed to safeguarding and promoting the welfare of children and young people. They expect all staff, volunteers, and other third parties to share this commitment. Safer recruitment practice and pre-employment background checks are undertaken before any appointment is confirmed. They are an equal opportunity employer that disallows discrimination based on age, ethnic origin, nationality, gender, religion, sexual orientation, family status, pregnancy, marital status, medical or mental health history, physical characteristics or disability.
What's next:
Ready to make a difference in the lives of students and their families? Apply now!
Apply Today by clicking on the link. Please note that only shortlisted candidates will be notified.
Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R23112312 Marilyn Ho
