Regional Customer Engagement Lead
Consultant Wendy Heng (R1104295)
Date posted 28 January 2019 2019-01-282019-03-29 retail Singapore SG SGD 120000 140000 140000 YEAR Robert Walters https://www.robertwalters.com.sg
An exciting Regional Customer Engagement Leader job has come up at one of Southeast Asia's leading e-commerce companies.
About the Regional Customer Engagement Role:
Reporting to the Regional Head of Customer Engagement, you will increase customer engagement and interaction with the platform through optimising existing engagement mechanisms (vouchers, free shipping, flash sale, slash it, etc.), as well as introducing new engagement mechanisms.
- define business processes and best practices to create a sustainable and engaging platform for customers
- work cross-functionally with product, marketing and country teams to drive process implementation across the six markets
- drive project progress monitoring and reporting of key metrics
- deep-dive into data to recommend improvements to guidelines and processes to country stakeholders
- optimise processes, define guidelines for country stakeholders
To succeed in the Regional Customer Engagement Leader role, you will have the ability to work effectively with cross functional and cross country teams.
- degree in Business or Marketing
- minimum eight years' commercial experience in consumer or e-commerce companies
- minimum three years' experience in project management and/or business operations
- data driven and analytical mindset
- ability to translate data and information into outcome-driven business recommendations
- strategic thinking and innovative problem solving skills
- excellent interpersonal and communication skills
- ability to thrive in a fast-paced and evolving environment
This company needs no introduction and is recognised as a leading player in their field. The culture is demanding and high performing but if you are confident and have a can-do attitude the potential rewards are significant. This exciting Regional Customer Engagement Leader role is the right one for a dynamic individual looking to take the next step in their career.
If you are driven and determined to take your career forward, this is the role for you!
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1104295 Wendy Heng