Regional Digital and e-Commerce Executive

An exciting Regional Digital and e-Commerce Executive job has just become available at a leading premium retail company. Based in Singapore, the successful candidate will be responsible for executing digital strategies including performance marketing for the region to drive business growth for their online business.

About the Regional Digital and e-Commerce Executive Role:
Reporting to the Assistant Manager based in Hong Kong, the successful candidate will be responsible for creating and implementing website updates alongside the digital and e-commerce team in adherence with product launches, shipment delays, promotional/marketing activities, partnership implementations, and relevant content.

Key Responsibilities:

• Manage product merchandising in adherence with the regional marketing calendar and delivery schedule
• Work closely with various internal and external parties, including agency, marketing, graphic designers, system development team, 3PL, etc.
• Manage customer enquires related to online shop including but not limited to order status checking, compensation negotiation, and product recommendations
• Leverage analytics insights and data to optimise page listings, site content, and UX journeys for conversion and engagement
• Implement strategies that will ensure brand.com and marketplaces deliver a best in class shopping experience across all devices and platforms through site optimisation tests and competitive analysis
• Aid the manager on key launches and partnerships
• Manage the product launch and marketing calendar to ensure latest updates are implemented and results from activities are documented
• Work closely with the Customer Experience Team (internal and external teams) to provide timely resolution to any service escalation to ensure quality experience by clients
• Present KPIs neatly in weekly/monthly reports on e-commerce and omni-channel
• Work with planning and allocation team to ensure allocations and replenishments are up to date
• Communicate key marketing and site updates plans in a timely manner to facilitate pre-event preparation

To succeed in this Regional Digital and e-Commerce Executive role, you will need to have sound knowledge of digital and retail trends, and a good understanding of the e-commerce industry.

Key Requirements:

• Education background in digital or e-commerce is preferred
• Working experience in sizeable companies that involve daily cross-departmental collaboration
• Energetic, proactive, self-motivated, think out of the box and able to work in a fast-paced work environment
• Excellent communicator and team player
• Able to deliver consistent routine work with an eye for detail.
• Sound knowledge of Salesforce Commerce Cloud or similar e-commerce platforms
• Proficient in a spreadsheet programme such as MS Excel

This organisation has a supporting management team and collaborative work culture.

If you are determined, and are looking for your next challenge, this Regional Digital and e-Commerce Executive role is the right role for you.

Apply now to learn more.

Do note that we will only be in touch if your application is shortlisted.

Robert Walters (Singapore) Pte Ltd

ROC No.: 199706961E | EA Licence No.: 03C5451

EA Registration No.: R1441522 Allie Teh