54245382/48 Treasury Client Services Analyst

Our client is seeking a meticulous and detail-oriented Client Services Analyst to join their dynamic tea

The successful candidate will have excellent presentation, time management, problem-solving, and interpersonal skills. Fluency in Mandarin is a plus but not essential. If you are a proactive learner and self-starter seeking continuous improvement in all job-related aspects, this could be the perfect role for you.

• Manage end-to-end client contact lookbacks
• Perform data analysis and support decision-making processes
• Opportunity to work in a dynamic team

What you'll do:

As a Treasury Client Services Analyst, Your role will perform all duties as assigned by the Client Services Manager.
Actively join in, support & implement local or regional projects as assigned by the Client Services Manager.

You will be expected to prepare weekly progress updates for management and support decision-making processes through data collection, processing, and analysis.

• Assume day-to-day management of portfolio of accounts by providing treasury and cash management solutions and cross-selling the Bank’s products and services to general sales/referrals.
• Harness the Bank’s varied resources and work within internal partners to deliver exceptional and pro-active service to clients worldwide.
• Attend to client’s inquiries, requests and complaints.
• Provide sales support to ensure delivery of Quality & Proactive Services to clients.
• Prepare presentations, reports and develop dashboards to clearly display findings.
• Meet clients with Sales for business needs
• Assist Sales to solicit additional business
• Work with Sales on RFP in Pre-implementation stage
• Act as primary escalation & accountability point for clients.
• Provide value-added proactive servicing activities.

What you bring:

The ideal candidate for the Treasury Client Services Analyst position brings a strong ability to work accurately with both numerical and textual data. You are known for your meticulous attention to detail and your excellent verbal and written communication skills. A good command of English is essential for this role, while fluency in Mandarin would be advantageous. You are a proactive learner and self-starter, always seeking continuous improvement in all job-related aspects.

• At least 2-3 years’ working experience in area of Client Services in the bank concentrating on delivery of treasury and cash management solutions for corporate/financial institutional client.
• Excellent presentations, communication, time management, problem solving, interpersonal and team work skills
• A Good command of spoken English and Mandarin
• A track record gained through operational experience within the payment, trade, or treasury environment.

What sets this company apart:

Our client is a leading global bank that values innovation, continuous learning, and collaboration. They offer a supportive work environment where employees are encouraged to grow their careers while maintaining work-life balance. They believe in recognising and rewarding hard work and achievement, offering opportunities for advancement and competitive benefits.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua