Enterprise Services, Sales Operations Support Specialist

An attractive Enterprise Services, Sales Operations Support Specialist job has just become available at a reputable financial services firm based in Singapore. You will be reporting directly to the Head of Department who is based in Hong Kong.

About the Enterprise Services, Sales Operations Support Specialist Role:
In this role, you will be part of the Customer Account Management Support (CAMS) team, to assist financial product sales by managing large client projects and helping to tackle ongoing or complex unresolved issues. By having a detailed understanding of company’s processes and procedures, CAMS act in an advisory role to identify opportunities to improve internal efficiency and to enhance the client's experience.

Key Responsibilities:

• Serve as a liaison between customers, financial product sales and all operational departments addressing customer requests
• Take ownership of escalated customer issues and bring them to resolution
• Analyse complex issues and formulate next steps and a clear path forward
• Collaborate with and influence internally various stakeholders and subject-matter experts across business functions and levels
• Support projects around company initiatives and sales with ad hoc reporting and requests
• Manage multiple projects at a time, while maintaining sharp attention to detail
• Think out-of-the-box in finding new solutions
• Identify opportunities to improve efficiencies and/or enhance the customer experience

To succeed in this Sales Operations Support Specialist role, you will need to have the ability to work efficiently with multiple operational projects within the tight framework, this also means the ability to push back with front office sales people. The right candidate also has extensive experiences in various asset classes as the company handles a very comprehensive portfolio.

Key Requirements:

• Diploma or bachelor’s degree in relevant business or accounting disciplines
• At least three to six years of relevant work experience managing sales front office operational support within the financial industry
• Fluent in both written and verbal English and Mandarin languages to support the APAC region, including Greater China
• Experienced in working within a financial environment
• Excellent attention to detail
• Good time management and able to work under pressure in a fast-paced environment
• Ability to work independently but is also a good team player
• Flexible and adaptable to changes
• Proactive in identifying and driving improvements
• Fairly outgoing personality to openly communicate across different functions within the company

This esteemed company is a global leader in business and financial data, news and insight. Using the power of technology, the firm connects the world’s decision makers to accurate information on the financial markets – and help them make faster, smarter decisions. The company also provides financial software tools and enterprise applications such as analytics and equity trading platform, data services, and news to financial companies and organisations through the company’s own Terminal, its core revenue-generating product.

If you are driven, determined and want to take the next step in your career, this is the role for you. Great career progression opportunities await the right person in this exciting Enterprise Services, Sales Operations Support Specialist role.

Apply today to discuss this new opportunity.

Do note that we will only be in touch if your application is shortlisted.

Robert Walters (Singapore) Pte Ltd

ROC No.: 199706961E | EA Licence No.: 03C5451

EA Registration No.: R21100257 Nathalie Chieng