Customer Service Officer (2-year contract)
Salary SGD2500 - SGD3500 per month
Consultant Jennifer Olliaro (R1653201)
Date posted 12 November 2018 2018-11-122018-12-12 financial-services 6 Battery Road Singapore 049909 Robert Walters https://www.robertwalters.com.sg https://www.robertwalters.com.sg/content/dam/robert-walters/global/images/logos/web-logos/logo.gif
An exciting Customer Service Officer (2-year contract) job based in Singapore has just become available at a top-tier financial institution. You will be required to work half days on alternate Saturdays.
About the Customer Service Officer (2-year contract) Role:
In this business-critical role, you will be responsible for providing excellent customer experience while delivering effective solutions to customers (required to work on some Saturdays).
- Answer enquiries and complete transaction of customers in the service centre
- Answer enquiries received through the call centre
- Respond to written enquiries and requests
- Resolve and manage escalation matters
- Complete ad hoc assignments as required
To succeed in this Customer Service Officer (2-year contract) role, you will need to be able to work effectively in a team and have excellent communication skills.
- At least one year's experience in customer service, ideally within financial services
- Customer-focused and willing to go the extra mile
- Excellent written and verbal communication skills
- Excellent command of English and Mandarin/Cantonese as you will have to liaise with Chinese clients
- Proactive, team player and a can-do attitude
This is a global leading financial institution. This organisation has diversified financial services and multiple business segments. It offers diversity and growth for innovation for all employees, which makes it a great place to work and to be a part of.
If you are driven, determined and want to take the next step in your career, this is the role for you. Great career progression opportunities await the right person in this exciting Customer Service Officer (2-year contract) job.
Apply today to discuss this role further.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1653201 Jennifer Olliaro