Client Services Analyst

A leading global brokerage firm is seeking a Client Services Analyst to join their team in Singapore. This role offers you the chance to connect with clients from over 200 countries and territories, supporting individual investors and institutions alike. If you are passionate about delivering superior client service and eager to expand your knowledge across global financial products and markets, this is the perfect opportunity for you.

What you'll do:

As a Client Services Analyst based in Singapore, you will play a pivotal role in connecting clients from around the globe with world-class brokerage services.

• Respond promptly to client enquiries via multiple channels such as email, ticketing systems, live chat, and phone calls, ensuring every interaction is handled with care and professionalism.
• Educate clients on proprietary trading platforms and administrative portals to empower them within the self-service business model.
• Guide clients through the entire trading cycle including funding processes, position transfers, corporate actions, margin calculations, and statement reconciliation.
• Troubleshoot client issues efficiently by taking ownership of problems, following up diligently, escalating when necessary, and liaising with internal teams such as Legal & Compliance, Risk Management, IT Support, Cashiering, Clearing and other service groups worldwide.
• Develop strong product knowledge across equities, options, futures, FX and other asset classes to provide accurate information and guidance to clients.
• Maintain detailed records of client interactions to ensure compliance with regulatory requirements and internal policies.
• Collaborate closely with colleagues in middle/back office operations to resolve complex queries related to electronic trading or fund administration.
• Support advisors and broker-dealers by providing tailored assistance that meets their specific needs within the global marketplace.
• Contribute to ongoing improvements in client service processes by sharing feedback and participating in training sessions.
• Promote a culture of inclusivity by engaging respectfully with clients from diverse backgrounds and fostering positive relationships.

What you bring:

The ideal candidate for the Client Services Analyst position brings proven experience from global financial institutions along with a solid academic foundation.

• Undergraduate degree is required for this role as it demonstrates foundational knowledge relevant to financial services.
• At least two years’ experience at a global financial institution is preferred; however new graduates who show strong grasp of core competencies may also be considered.
• Prior experience in client services or middle/back office operations is highly valued as it equips you with practical skills for handling complex queries.
• Familiarity with compliance procedures or fund administration enhances your ability to navigate regulatory requirements effectively.
• Strong analytical mindset enables you to assess situations critically while remaining considerate of client needs.
• Ability to handle stress gracefully ensures you remain dependable during spontaneous or high-pressure situations.
• Excellent interpersonal skills allow you to build trust-based relationships with clients from diverse backgrounds.
• Proficiency in equities, options, futures or FX empowers you to provide knowledgeable support across asset classes.
• Licensing with CMFAS 1A/2A/CM-EIP/CM-SIP is preferred or willingness to obtain these certifications shortly after joining demonstrates commitment to professional development.
• Experience troubleshooting electronic trading systems or administrative portals adds value by enabling efficient resolution of technical issues.

What sets this company apart:

This organisation stands out as a leader in global brokerage services thanks to its unwavering commitment to simplifying financial opportunities using state-of-the-art technology. Unique exposure to global financial products and markets offers continuous learning opportunities alongside clear paths for career progression within a growing local presence. With supportive leadership focused on nurturing talent through training initiatives and job scope expansion, this organisation provides an exceptional environment for personal growth as well as professional advancement.

What's next:

If you are ready to take your career further by joining a globally respected brokerage firm that values inclusivity and professional development—apply now!

Apply today by clicking on the link provided.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R25132560 Madiha Binti Md Ridza